ROLE SUMMARY
At the heart of Pfizer's Digital transformation sits Global Cloud Services, enabling modern cloud infrastructure and engineering capabilities that influence business outcomes and provide value to our business, shareholders, and patients every day.
The Director of Cloud Operations is accountable for the reliability, stability, security, and operational excellence of the enterprise cloud platforms. This role leads global cloud operations teams responsible for 24x7 service availability, incident management, operational automation, cost governance, and continuous improvement across a multi cloud environment.
The role partners closely with Cloud Engineering, Security, and Application teams to ensure cloud platforms operate at scale, meet compliance requirements, and deliver a consistently high-quality experience for product and business teams.
ROLE RESPONSIBILITIES
Cloud Operations & Reliability
Own end‑to‑end operational health of multi‑cloud platforms (AWS, Azure, GCP), including availability, performance, resilience, and recoverability
Establish and mature SRE‑inspired operational models, including SLIs/SLOs, error budgets, and reliability metrics
Serve as executive escalation point for major incidents and operational risks
Operational Governance & Automation
Drive automation‑first operations using Infrastructure as Code, configuration management, and self‑healing patterns
Define and enforce operational standards, runbooks, and control frameworks
Partner with Cloud Engineering to ensure operability is embedded by design
Security, Compliance & Risk
Ensure cloud operations meet security, regulatory, and audit requirements
Partner with Cybersecurity and Risk teams to remediate findings and reduce operational risk
Oversee patching, vulnerability remediation, and platform hardening programs
Financial & Capacity Management
Lead cloud cost governance (FinOps), capacity planning, and usage optimization
Provide transparent reporting on consumption, efficiency, and optimization outcomes
People & Leadership
Lead and develop global Cloud Operations leaders and teams
Build a culture of accountability, continuous improvement, and operational excellence
Operate effectively in a highly matrixed, global organization
BASIC QUALIFICATIONS
Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
10+ years of experience in cloud infrastructure, platform operations, or SRE aligned roles
5+ years leading global operations or platform teams
Deep expertise in at least one major cloud provider with strong multi cloud experience
Strong background in automation, monitoring, incident management, and operational governance
Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach
PREFERRED QUALIFICATIONS
Experience operating large scale, regulated cloud environments
Strong understanding of FinOps, ITSM modernization, and SRE practices
Proven ability to lead operational transformation at enterprise scale
Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!