Director, Client Value

Your Future Evolves Here

Director, Client Value

About Evolent

Evolent Health partners with health plans and providers to drive clinical and financial performance, improve health outcomes, and deliver value-based care solutions. We are committed to transforming healthcare for the better.

Role Overview

The Director, Client Value will serve as a key member of the Client Value team, responsible for the effective management of value-based contracts in the Performance Suite.  Under the direction of the VP, Client Value, the Director will have specific accountability for overall financial and medical expense performance for a segment of Evolent’s Performance Suite portfolio.  The Client Value team will track and monitor overall financial performance, underlying trends in cost and utilization, and operational and programmatic metrics.  The Client Value team will leverage these data, internal and external client input, and overall Evolent enterprise strategic insights to develop client-specific performance plans.  The Director will play a role in coordinating projects and programs that are identified as the highest value / highest priority topics for delivering cost and quality results.  The Director will call together and facilitate cross-functional teams across clinical, product, finance, strategy, and more.  Example programs and initiatives that may fall within a client specific performance plan may include:  partnering with practices to improve in-clinic workflows, design of population-wide clinical programs that drive improved cost and quality outcomes, establishment of incentive programs and payment models that align provider economics with Evolent objectives, and more.  The Director will have a variety of duties that may include:  interfacing directly with clients to surface opportunities and co-design improvement projects, overseeing operational implementation of new pilots and programs, tracking performance on core UM and provider engagement metrics, and translating Client Value business plans into materials and messages appropriate for externally-facing client communications.

Finance and Performance functions in the Performance Suite, Strategic Accounts, and Clinical Operations will be key partners for the Client Value team.  Market-embedded resources that interface directly with provider practices and client teams will report in and be part of the overall Client Value team. 

Key Responsibilities

• Client Value Strategy: Participate in the development of strategies to maximize client value and satisfaction across Evolent’s portfolio. Support client-specific MER performance plans that represent performance on Evolent’s core condition management solutions, as well as local / market-specific solutions that together ensure each Performance Suite client achieves its performance targets. 
• Performance Oversight: Monitor and report on client performance metrics, proactively identifying opportunities for improvement.  Regularly monitor and utilize all available financial and analytic reporting.  Assist in the development of client-facing communications related to Evolent performance.
• Operational Excellence: Collaborate with implementation and operations teams to ensure successful product deployment and adoption; monitor product performance and provider satisfaction metrics to drive continuous improvement
• Cross-Functional Leadership: Collaborate with internal teams (clinical, operations, analytics, and product) to deliver integrated solutions.  Partner with Performance Suite and Solution Strategy teams to identify clients and market where new programs and innovations can be piloted.
• Collaboration: Optimize partnership with rest of Client Value team, ensure appropriate division of work, ensure appropriate collaboration and communication.
• Executive Communication: Present value outcomes and strategic recommendations to client executives and Evolent leadership.
• Team management: Oversee a team of market-specific professionals; ensure highest priority initiatives are appropriately staffed and resourced; provide direction, support, and mentorship to support performance and development of the Client Value team.
• Team Culture: Steward a culture of integrity, inclusion, accountability, and teamwork within the Client Value team and with Performance Suite and Evolent more broadly.

Qualifications

• Experience: 5-8+ years in healthcare, consulting, or client management roles, with a proven track record of delivering measurable value.
• Leadership: Strong executive presence and ability to influence at all organizational levels.
• Analytical Skills: Expertise in interpreting complex data and translating insights into actionable strategies.
• Industry Knowledge: Deep understanding of value-based care, health plan operations, and provider partnerships.
• Education: Bachelor’s degree required; advanced degree preferred.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.

The expected base salary/wage range for this position is $120,000-130,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.