Director, Client Strategy- Beauty & Wellness

About the role…

As a Director on the Client Strategy team at ShopMy, you will lead a high-performing pod of Client Strategy Associates and Managers dedicated to ensuring the success and growth of our brand clients. You will set the strategic direction for your pod, directly own a subset of key accounts, and serve as a senior voice both externally with brand executives and internally with cross-functional and C-level leadership. Your role is critical in driving retention, growth, and platform adoption — while actively developing your team, shaping cross-departmental initiatives, and helping define the future of ShopMy through thoughtful leadership and product feedback.

Your Impact to The Role:

• Oversee and champion your pod — partnering with your team to set clear priorities, allocate effort effectively, and directly manage a subset of strategic Brand accounts
• Drive pod performance against retention and growth KPIs to achieve meaningful business outcomes
• Actively coach and develop your team — providing frequent feedback, engineering growth opportunities, owning onboarding, and cultivating top-tier talent
• Serve as the senior contact and strategic partner for executive client conversations, upsells, and escalations
• Bring deep fluency in industry trends and competitive landscape to elevate the pod — and synthesize client and team insights to inform product priorities
• Partner with peers and leadership to align pod priorities with company strategy, influencing direction and driving buy-in across the organization
• Drive continuous improvement across team structure, processes, and ways of working; role model ShopMy values and hold yourself to the same standard of growth you set for your team
• Partner with your team to identify and embed AI-driven workflows that enhance efficiency, and help shape how AI is deployed across the Client Strategy function
  
  
  

You Are Energized By:

• Leading and developing high-performing teams in a fast-paced, remote startup environment
• Building deep relationships with brand executives and serving as a trusted strategic partner
• Identifying and seizing opportunities to upsell and retain clients
• Staying on top of industry trends and the creator economy landscape
• Connecting the dots to deliver proactive service, strategies, and solutions
• Executing under tight deadlines and responding to urgent requests with agility
  
  
  

What We Are Looking For:

• 7+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
• Bachelor's degree required
• Strong leadership skills and proven experience managing and mentoring a team
• Great executive presence — you have successfully worked with C-Suite and founders of companies
• Demonstrated ability to upsell and retain clients, with a natural talent for identifying and seizing opportunities
• Exceptional organizational skills, attention to detail, and the ability to connect the dots to offer proactive service, strategies, and solutions
  
  

Bonus Points:

• Experience working in a remote startup environment
• Deep passion and understanding of the creator economy
• Experience in SaaS Customer Success, with a clear track record of exceeding customer expectations and delivering elite client experiences