Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
The Director of Client Services is responsible for leading the strategic delivery and execution of partner relationships across Sphere’s portfolio, predominantly in managing the fulfillment of our Exosphere advertising campaigns. This role ensures best-in-class servicing, drives long-term partner value, and elevates the end-to-end client experience across all touchpoints—from onboarding through campaign execution, reporting, and renewal.
Sitting at the intersection of internal teams inclusive of: Ad Sales, Creatives & Project Management and external clients and agencies. This role plays a critical part in translating partnership vision into flawless execution, while identifying opportunities for growth, innovation, and operational excellence.
What will you do?
Deliver exceptional service to our advertising partners and ensure all contractual obligations are fulfilled consistently and flawlessly
• Build and maintain strong relationships with clients, acting as the main point of contact throughout the campaign lifecycle – including development, content creation, production, in-flight execution, and post-campaign recaps and reporting
• Understand clients' goals, objectives and expectations, and collaborate with internal stakeholders to ensure that campaigns align with the client’s strategic vision
• Coordinate with clients’ creative teams and agencies to ensure the development of compelling creative assets that effectively convey the client’s message
• Ensure that white-glove service is provided during live campaigns in Las Vegas, including coordinating footage capture and supporting onsite client hosting and execution
• Deliver end-of-campaign reports to clients, summarizing campaign progress, performance metrics, and return on investment
• Build strong relationships with all relevant stakeholders, including but not limited to Sphere Creative, Operations, Strategy, Communications, Legal, Finance and external sales and agency production teams
• Manage day-to-day responsibilities for the department including status reports, weekly planning calls, budgets, CRM and other operational processes
Client Leadership & Relationship Management
Strategic Delivery & Execution
Operational Excellence & Process Innovation
Insights, Reporting & Storytelling
Cross-Functional Collaboration
What do you need to succeed?
Special Requirements
#LI-Onsite
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