Director, Business Support Services

Director of Product & Portfolio Management

Why This Role Exists

We are standing up a modern Product and Portfolio organization to bring clear ownership, objective prioritization, investment transparency, and measurable outcomes to Technology.

Today, technology delivery is powered by strong teams and platforms, but without a single, integrated system for:

• Translating business strategy into product investments
• Objectively prioritizing work across value streams
• Managing demand and capacity transparently
• Tracking outcomes and realized value
• Enabling effective organizational change

The Director of Product & Portfolio Management role exists to build and operate this system.

This leader will stand up the Product organization, establish enterprise IT intake and prioritization, build an IT Finance and value management capability, and launch a centralized Organizational Change Management (OCM) function — creating the connective tissue between strategy, investment, execution, and outcomes.

This is a builder-first leadership role with direct accountability for portfolio health, value realization, and the effectiveness of the product operating model.

How We Think About Product & Portfolio Leadership

We view product and portfolio management as an end-to-end value system, not a set of disconnected processes.

• Product teams own outcomes within defined capability and value areas
• Value streams drive business priorities and economic decisions
• Portfolio leadership provides the frameworks, guardrails, transparency, and operating rhythm that enable objective, outcome-driven investment

The Director owns the system of prioritization, investment management, and value realization — and is accountable for ensuring it produces clarity, alignment, and measurable results.

Role Mandate

The Director of Product & Portfolio Management is accountable for:

• Building and leading the Product organization
• Establishing enterprise IT intake, demand management, and prioritization processes
• Creating an IT Finance and value management function to drive investment transparency and ROI
• Launching and scaling Organizational Change Management as a core delivery capability
• Ensuring outcomes and realized value are clearly defined, tracked, and communicated

While investment decisions ultimately sit within business-aligned value streams, this role owns the frameworks, data, cadence, and governance that make those decisions objective, timely, and outcome-focused.

What You’ll Lead & Build

Product Organization

• Stand up and scale a team of Product Leads aligned to key capability and value areas
• Establish clear product ownership, decision rights, and operating rhythms
• Coach and develop senior individual contributors into strong outcome owners
• Embed modern product practices that connect strategy to execution and learning

Enterprise Intake, Prioritization & Portfolio Management

• Design and operate a unified IT intake and demand management system
• Build objective prioritization frameworks aligned to business outcomes and investment value
• Create transparency into capacity, sequencing, dependencies, and tradeoffs
• Establish portfolio-level reporting that connects work to outcomes and realized value

IT Finance & Investment Value Management

• Build a dedicated IT Finance capability focused on:
  • CapEx vs OpEx strategy
  • Investment tracking
  • Forecasting and variance management
  • Outcome-based ROI measurement
• Partner closely with Finance to ensure technology investments are governed effectively and transparently
• Enable dynamic investment decisions grounded in data and value realization

Organizational Change Management (OCM)

• Stand up a centralized OCM function embedded across major initiatives
• Define change strategy, adoption measurement, communications, and enablement standards
• Ensure technology investments translate into real behavior change and business impact
• Integrate change management into product and portfolio delivery from inception

Leadership, Governance & Collaboration

• Serve as a senior partner to Engineering, Architecture, Finance, and Business leaders
• Facilitate objective, outcome-driven portfolio governance and investment conversations
• Align stakeholders around priorities, tradeoffs, and value realization
• Create a culture of transparency, accountability, and continuous improvement

What Success Looks Like

• Clear product ownership and accountability across technology
• A transparent, objective portfolio prioritization and investment process
• Strong alignment between business strategy and technology execution
• Measurable outcomes and realized value tied to investments
• Reduced reactive demand and improved delivery focus

• Effective organizational change driving real adoption and impact

Basic Qualifications:

• 12+ years of experience across product management, portfolio management, transformation leadership, or related disciplines

• Proven experience building and scaling new functions or operating models

• Strong background in product organizations, portfolio governance, or large-scale transformation

• Experience designing prioritization frameworks, investment governance, and value realization models

• Demonstrated ability to lead cross-functional teams and influence senior stakeholders

• Strong analytical, financial, and strategic thinking capabilities

• Excellent communication skills across executive and technical audiences

Preferred Qualifications:

• Experience standing up IT Finance or technology investment management functions

• Background in Organizational Change Management or enterprise transformation

• Experience transitioning organizations from project-centric to product-centric delivery

• Familiarity with outcome-based funding models and value stream alignment

Leadership Scope

• Initial team of ~10 roles across Product, Portfolio, IT Finance, and OCM

• Rapid growth within the first year, including manager-level leaders

• Direct responsibility for building culture, operating model, and performance standards

KNOWLEDGE, SKILLS AND ABILITIES

• Relationships – Build valuable relationships with people, facts and context.  Unlock the power of people to overcome challenges to achieve more.

• Creativity – Apply integrated thinking to produce unprecedented value.  Combine new facts and deeper understanding people’s purpose and concerns to generate a surplus of ideas.

• Collaboration – Develop aggressive yet realistic plans.  Work collaboratively to make the best decision on allocation of time, resources and talent.

• Accountability – Get the job done.  Be clear on who is going to do what and when.

• Learning – Lead in a developmental environment.  Turn learning into action.  Embrace change and appreciate others.

• Transformational leader with the heart of serving others.

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

• This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

QTS - Powered By People

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.