NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
NVIDIA is seeking a Director of Business Operations committed to customer service and operational performance. We are seeking a leader with deep expertise in data center service & logistics who can work cross-functionally to ensure operational performance for our customers. While day-to-day execution is led by teams such as Service Logistics, Demand Planning, Product Quality, and Customer Program Management, this role synthesizes inputs, identifies gaps and risks, and drives alignment to prevent customer-impacting issues. Want to make a difference? Join us in this exciting endeavor!
What You’ll Be Doing:
Own the end-to-end view of customer operational performance, incorporating inputs across RMA, service logistics, sparing, product quality, and customer experience
Ensure customer deployments and repairs are tracked, serviced, and accomplished with operational
Partner with cross functional teams to identify and drive operational optimization opportunities
Anticipate customer impacts by integrating leading indicators across reliability, sparing, logistics, and early quality signals
Synthesize operational data into clear, actionable insights with a deep understanding of customer-specific risks and dependencies
Collaborate closely with customers to grasp service readiness requirements, including sparing strategies and operational expectations
Deliver concise, data-driven updates to senior executives on operational health
What We Need to See:
Bachelor’s degree or a Master’s degree in Engineering, or equivalent experience
More than 15 overall years of senior-level experience working at the crossroads of service logistics, RMA, product quality, and customer operations within data center settings
Minimum of 8 years of management experience
Direct experience in hyperscale RMA service & logistics, encompassing logistics optimization, sparing approaches, service-level requirements, and uptime expectations
Strong analytical capability to connect disparate data sets and identify systemic risks
Proven track record to influence without authority
Experience defining and using key performance indicators for executive decision-making
Hands-on approach and ability to communicate clearly and confidently at the executive level
Ways to Stand Out from the crowd:
Advanced engineering or business degree (or equivalent experience)
Self-starter with a strong learning orientation
Outstanding executive communication skills, including skill in translating complex concepts into clear business narratives
Demonstrated success influencing business practices across organizations
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 272,000 USD - 425,500 USD.You will also be eligible for equity and benefits.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.