We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As a key member of the branch management team, the Director, Branch Operations works closely with the Branch Manager to provide leadership for the operations of the business. The incumbent is responsible for ensuring a culture of excellence through continuous supervision/management of all operational activities of the branch. The Director, Branch Operations provides coaching and mentoring relative to day to day operational activities and is responsible for implementing and ensuring execution of strategic initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.
The expected annualized base salary range for this role is $111,060 to $152,710.
The base salary is determined by a variety of factors, including the candidate’s skills, experience, and job-related knowledge, as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development, enabling progression within the salary range as team members advance in their roles.
In addition to base pay, compensation for this role includes participation in an annual discretionary incentive or bonus program.
We are committed to providing fair, equitable, and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.
Key focus will include:
Operational Effectiveness
Facility & Resource Management
People Management
Profitability
KEY ACCOUNTABILITIES
Leadership
As a key member of the leadership team, communicate, promote and reinforce the strategy and key messages of the firm.
Implement and ensure execution on key strategic initiatives.
Provide advice and counsel to the Branch Manager and other members of the branch leadership team on matters relating to new and ongoing projects.
Oversee the timely and effective management and execution of major change projects working collaboratively with a variety of partners and subject matter experts.
Interprets analysis and provides counsel to the Branch Manager on how to improve operational performance.
Operational Effectiveness
Responsible for the continuous supervision/management of all activities of the branch.
Work closely with the Branch Manager to manage the administration behind succession planning activities (valuation, transition details and the required transition documentation); work closely with the Strategic Advisory Programs team to ensure adherence.
Provide guidance on inquiries related to complex account openings.
Create a culture of operational excellence leading to strong compliance and operational governance results with adherence to the management of irregularities, Code of Conduct, Reputation and Legal Risk policies and training requirements.
Collaborate with head office, play a leadership role in addressing and quickly resolving client complaints and concerns to ensure a positive client experience.
Work with staff, the Branch Manager and head office to ensure the physical plan as well as technology requirements are suitable for the operation and development of existing and new business. Develop and implement both short and long term plans.
Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly
Seek alternative solutions for contingency purposes.
People Management
Act as a champion of CIBC vision and values to create “One Team, One CIBC” and ensure employee adherence.
Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop.
Help create future opportunities for employees by providing development opportunities such as job shadowing, special projects, and training.
Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities.
Recognize and reward successes to influence improved performance and employee commitment to the organization.
Partner with Human Resources on all employee issues or concerns.
Governance and Controls
Protect our Bank, our clients and our shareholders by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines and by ensuring that employees adhere to established policies, practices and procedures.
Ensure that clients are provided with the most appropriate financial advice through regular reviews of the work and advice provided by our employees.
Ensure that we are providing a safe environment in which to work by following CIBC policies and procedures.
AUTHORITIES/DECISION RIGHTS
As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination in consultation with the Branch Manager and appropriate partners.
As an employee and manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and control requirements.
As a key contributor to the branch, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
Response to and resolve client and partner issues.
Recommend new initiatives or partner opportunities.
CROSS FUNCTIONAL RELATIONSHIPS
Senior executives within all CIBC lines of business
Timely collaboration with various internal stakeholders – Compliance, Human Resources, WM Marketing, WM Business Effectiveness, Legal, Global Operations
CIBC Wood Gundy clients
Senior executives within major organizations
External contacts include clients, consultants, lawyers, regulators, investment associations
In-depth knowledge of retail brokerage and products and high level of comfort in communicating this information to Investment Advisors and Investors. Can converse knowledgeably with Investment Advisors, portfolio managers and other key contacts about roles of quantitative and performance analysis, awareness of markets and industry issues, financial planning and other pertinent topics.
Comprehensive understanding of the retail brokerage business. The ability to identify business opportunities and implement successful strategies. Requires awareness of business issues, processes, and outcomes as they impact CIBC Wood Gundy and our clients.
Knowledge of the Brokerage industry, Canadian Securities Course, Canadian Practices Handbook.
Ability to handle high levels of complexity and ambiguity. Proven problem solving approach and capability to develop unique approaches and solutions necessary to resolve complex problems and make recommendations to executives.
Well developed writing skills sufficient to prepare interpretive, analytical materials with advanced presentation skills to convey information and ideas.
Planning skills sufficient to establish and coordinate objectives for a variety of non-routine assignments or projects.
Team player committed to the success of others, accountable for success, and willing to share ideas and debate options, with a strategic view of the broader business coupled with an understanding of the economics of the business.
Excellent time management skills.
Must have experience in influencing and negotiating techniques and the ability to gain commitment and support for desired objectives.
Work is performed within a fast-paced environment with multiple and concurrent priorities.
May be required to work outside of normal working days/hours.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Barrie-126 Wellington St. WEmployment Type
RegularWeekly Hours
37.5Skills
Banking Operations, Coaching, Customer Experience (CX), Customer Service, Office Administration, People Management, Performance Management (PM), Prioritization, Transaction Banking