We are seeking a highly experienced procurement leader to drive end-to-end strategic sourcing, category management, and commercial excellence for a mission‑critical spend portfolio across Custody, Trustee Services, Fund Administration, and Transfer Agency. This role covers Asia markets with a strong focus on Hong Kong and broader Asia.
You will serve as the commercial and procurement expert for our Custody and Fund Services landscape—delivering measurable financial value, optimising commercial outcomes, strengthening service provider partnerships, and elevating governance and risk management standards.
This role covers strategic sourcing for Corporate and Ops categories for high values spend to support Manulife Investment entities across Asia.
The ideal candidate will bring deep domain expertise from the investment management (buy‑side) industry and a proven track record in strategic sourcing, supplier negotiations, and third‑party governance in a regulated financial services environment.
Position Responsibilities
Strategic Leadership & Category Ownership
- Lead and execute end-to-end strategic sourcing for Custody, Trustee, Fund Administration, and Transfer Agency categories across Hong Kong and APAC.
- Shape and evolve the procurement function—designing processes, frameworks, governance models, and operating discipline alongside the Head of Category & Country Cluster.
- Provide market insights, category strategy, and financial value delivery aligned with business objectives.
Commercial Management & Value Delivery
- Drive tangible cost savings, commercial optimization, and value creation through challenging the status quo, renegotiating terms, improving contracting structures, and strengthening service quality.
- Conduct RFPs, competitive benchmarking, supplier assessments, contract reviews, and financial/operational due diligence.
- Lead commercial negotiations with global custodians and fund service providers.
Stakeholder & Supplier Management
- Serve as a trusted advisor to internal stakeholders (investment teams, operations, finance, legal, risk, compliance).
- Build and manage executive‑level relationships with global custodians and fund administrators.
- Work closely with risk and compliance teams to ensure ongoing supplier performance, service stability, and regulatory adherence.
Governance, Compliance & Systems Implementation
- Ensure all sourcing activities comply with Procurement Policy, internal controls, and regulatory requirements across multiple jurisdictions.
- Support implementation and rollout of procurement systems and tooling to business functions.
- Lead and execute end-to-end sourcing for other procurement categories as needed to support enterprise requirements.
- Perform other duties aligned with the scope of the role.
Required Qualifications
Essential Experience & Background
- Experience within Financial Institutions, preferably at an asset manager, fund house, or related buy‑side organization.
- Deep knowledge of custody, fund administration, and trustee services from procurement, operations, or vendor management perspectives.
- Familiarity with regulatory requirements and market structures across Hong Kong and APAC.
- Demonstrated experience working with major global custodians (HSBC, Citi, BNY Mellon, State Street, JPMorgan, etc.).
- Strong commercial and contract negotiation skills.
- Experience with procurement systems and platforms (source-to-contract, risk management tools, etc.) is advantageous.
- Highly perspicacious analytical skills with strong ability to interpret complex data and make sound commercial recommendations.
- Proven experience in vendor governance and third‑party risk management.
- University degree in Business, Finance, Procurement, Investment or equivalent with 10+ years of progressive experience.
- Excellent communication skills in English (written and spoken).
Core Competencies
- Strong grasp of procurement best practices, category management, and supplier lifecycle management.
- Analytical decision-maker – able to synthesize complex information, evaluate options, and provide clear, actionable recommendations.
- Innovative and change-oriented – comfortable driving transformation, re-engineering processes, and improving business outcomes in a high-pressure environment.
- Strategic thinker – able to operate with a long-term view, anticipate emerging issues, and influence enterprise decisions.
- Global mindset – appreciates regional differences and can navigate diverse business cultures.
- Relationship builder – able to secure stakeholder buy‑in, influence senior leaders, and foster strong partnerships.
- Exceptional communicator – simplifies complexity, engages effectively with all levels, and represents the company confidently in external forums.
- Collaborative – works seamlessly across teams, sharing knowledge and leveraging enterprise capabilities.
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Hybrid