Director, Airport & Flight Information Services - East

Job Posting Title

Director, Airport & Flight Information Services - East

Job Category

Operations

Language Requirements

Bilingual Required / Bilingue requis

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

On site / Sur place

Posting End Date

2025-12-19

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Assistant Vice-President, Airport & Flight Information Services, the Director, Airport & Flight Information Services provides oversight for their area of responsibility within the assigned Towers, FSS/FICs. The Director ensures consistent application in safety, service delivery, and people leadership on a national basis.

The Director is accountable for the safe, cost effective, and efficient delivery and management of all air traffic services and airspace management within their area of responsibility. This includes the planning, development, implementation, and maintenance of the Specialty operations, including all material, financial, and human resources.

The Director also provides strategic direction to their area of responsibility under the guidance of the AVP, Airport & Flight Information Services which support the company's strategic plan.

*Note: Work location will be either Montreal ACC, Moncton ACC, or Gander ACC with some flexibility within either FIR.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will: 

• Partner with key stakeholders within Operations and collaborate with other business units, users, and customers in order to proactively monitor and respond to customer needs and enhance efficiencies.  
• Plan, implement, and coordinate the FIR strategic initiatives to support the Corporate and Operations strategic goals, leading to significant impact on the success of Operations and long-term success of NAV CANADA.  
• Develop and maintain close and mutually beneficial relationships within the Operations Group, customers, internal and external stakeholders (e.g., Airport Operators, Transport Canada, aviation users/customers, and union representatives) establishing objectives, evaluating performance, and supporting learning and development. 
• Coach, mentor, and develop employees and managers to create a high performing and highly engaged team of professionals.  
• Oversee the establishment and execution of organizational strategies (governance, roles & responsibility definitions, training, communications).  
• Be responsible for leading a team of managers, including the responsibility of hiring, resource allocation, prioritization, staff development, performance management, and authorization of leave and overtime; provide guidance and coaching on disciplinary action, as required.  
• Foster a high-performing culture by providing timely and constructive feedback related to performance as well as reviewing team deliverables and practices to ensure high-quality results. 
• Develop and maintain strong relationships, advocating for an engaged and motivated workforce, building skills to leverage capabilities of diverse groups of individuals, and maintaining a collaborative and effective employee-relations working environment. 
• Delegate responsibility, monitor progress, and hold individuals accountable for expected results. 
• Be responsible for overseeing annual operating and capital budgets.
• Prepare documentation, materials, and presentations reporting to the executive team and to all staff on progress of strategy execution. 

What you bring:

• 7-10 years of progressive leadership positions in the industry. 
• Demonstrated delivery track record in a large, fast-pace and complex enterprise environment. 
• Experience in Operations is an asset. 
• Advanced knowledge and understanding of the aviation industry. 
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management. 
• Completion of a High School diploma.

How others describe you: 

• Strong leadership and team skills in a fast-paced environment.
• Demonstrated ability to manage large teams of professionals (including coaching and mentoring staff at all levels). 
• Ability to foster a climate conducive to an engaged workforce by promoting company values of respect, excellence, and service. 
• Ability to manage large, complex initiatives. 
• Strong organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities.  
• Demonstrated strategic thinking capability and business acumen. 
• Strong analytic and decision-making skills, with a proven ability to provide well thought out recommendations. 
• Strong financial and budget management skills. 
• Excellent communication skills (written/verbal) at all levels in the organization. 
• Ability to work across organizational boundaries and solve problems.  
• Demonstrated ability to collaborate and influence at all levels, build consensus amongst stakeholders towards common goals and objectives. 
• Strong change management skills applied to dealing with rapid and iterative changes, and the associated ambiguity. 

Working Conditions: 

• This position is on site and not eligible for a flexible work arrangement.
• Travel required. 

IMPORTANT:

Please submit a letter along with your resume addressing the following:

• What is your motivation to apply for the Director, Airport & Flight Information Services – East position?
• What is your vision for the role and for the Service Delivery – Airport & Flight Information Services team within the Organization?
• What skills do you bring to the position that will make you successful?

Behaviour Statement:  

• All employees of NAV CANADA are expected to demonstrate behaviours aligned with company’s Code of Business Conduct, values, safety and objectives. This includes adherence to any safety policies, standards, and procedures corresponding to job responsibilities and duties. 

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.