Director, Agentic Sales Assistant Program

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Director, AI Powered Assisted Sales Enablement, will lead a transformational, enterprise wide initiative that redefines how assisted sales are delivered across Comcast. This role stands up and leads the fourth pillar of the Cross Channel Strategy organization, owning the end to end strategy for AI enabled agent sales support across 11 sales channels and more than 30,000 agents.

This is a new leadership role responsible for building and operationalizing a new platform and capability from the ground up. The Director will set the vision, roadmap, and governance model for AI powered assisted selling, ensuring execution drives measurable improvements in sales behaviors, agent effectiveness, and conversion performance.

Operating at the center of one of Comcast’s most visible sales transformations, this leader will partner cross functionally to scale adoption, establish operating rhythms, and embed the capability into day to day sales execution—shaping the future of AI enabled selling at enterprise scale.

Job Description

Why This Role Matters

• This initiative represents one of the biggest sales transformations at Comcast this year
• Your work will touch every assisted sales interaction across the company
• You’ll build something from the ground up—establishing standards, governance, and operating rhythms where none previously existed
• You’ll work side‑by‑side with sales leaders and agents, translating real‑world insights into impactful enablement solutions

If you enjoy operating at the intersection of AI, sales performance, strategy, and people leadership, this role offers unmatched visibility, influence, and impact.

Training & Onboarding Experience

Because this role and platform are new to the organization, onboarding will focus on immersion and partnership:

• Deep orientation to team structure, culture, and operating principles
• Platform training and hands‑on learning
• Stakeholder introductions across sales, product, analytics, and enablement
• Project shadowing and sales agent ride‑a longs to build frontline context

Key Responsibilities

AI‑Powered Sales Enablement Strategy

• Define and lead the enterprise strategy for agent‑assisted sales enablement
• Own the long‑term vision, roadmap, and phased delivery of AI‑powered capabilities
• Ensure solutions are grounded in real agent behaviors and operational realities

Program Leadership & Governance

• Establish governance frameworks, decision rights, and operating cadences for the platform
• Prioritize initiatives based on business impact, readiness, and cross‑channel alignment
• Manage vendor partnerships and platform capabilities end‑to‑end

Cross‑Channel Execution

• Drive execution across 11 assisted sales channels, ensuring consistent deployment and adoption
• Partner with channel leaders, product, analytics, enablement, and operations teams
• Lead working sessions, ride‑a longs, and stakeholder forums to inform continuous improvement

Performance & Business Impact

• Own conversion rate improvement and other sales performance outcomes
• Translate data, insights, and agent feedback into executional improvements
• Actively consume business insights to refine roadmap and prioritization

People Leadership & Culture

• Build, lead, and develop a high‑performing team
• Establish a strong team culture rooted in inclusion, accountability, and continuous learning
• Navigate conflict and ambiguity with confidence, transparency, and empathy

Required Skills & Capabilities

Leadership & Influence

• Proven people leader with experience building and scaling teams
• Ability to influence without authority and align diverse stakeholders
• Skilled at navigating conflict, driving decisions, and moving teams forward
• Drive urgency and accountability across the board

Sales & Contact Center Acumen

• Experience leading sales teams or supporting contact center / sales operations
• Strong understanding of how sales behaviors impact outcomes
• Comfortable engaging directly with agents and frontline leaders

Strategic & Analytical Thinking

• Ability to translate strategy into executable roadmaps and operating plans
• Strong business judgment when balancing speed, scale, and impact
• Data‑driven mindset with the ability to turn insights into action

Learning Mindset

• Forever learner with active investment in AI, enablement, sales technology, and leadership growth
• Comfortable leading in environments where the playbook is still being written

Inclusion & Values

• Active contributor to a culture that values inclusion, collaboration, and belonging
• Leads with curiosity, respect, and integrity

90‑Day Success Profile

A successful Director in the first 90 days will be able to:

• Clearly articulate and influence the product roadmap, phasing, and priorities
• Build strong stakeholder relationships and establish governance cadences
• Independently use and operate the enablement platform
• Deliver and enhance project plans for implementation and execution
• Establish a strong team culture and operational rhythm for direct reports

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Channel Sales Strategy, Collaborating, Customer Experience (CX), Leadership, Performance Driven, Strategic Influence

Compensation

This job can be performed in Colorado with a Pay Range of $140,323.23 - $231,533.33

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.