Director, Agent Insurance Supervision - WFG Canada

Job Family

Regulatory Compliance

Job Description Summary

This role is responsible for the supervision, implementation, and oversight of the sales and recruiting activities of the World Financial Group Insurance Agency of Canada Inc. (“WFGIAC”). Lead a team of insurance analysts and ensure WFGIA agents comply with WFGIAC policies and procedures and the Act, respecting the distribution of financial products and services.

Job Description

Responsibilities

• Establish and implement a supervisory control framework designed to effectively supervise the recruiting and sales activities of WFGIAC’s agents. Partner proactively with key business leaders, Legal and Compliance to maintain an effective control structure and suggest ways to mitigate risks.
• Oversee the day-to-day operations of the supervision program, including processes and procedures, supervisory training, branch audit schedules and rotation, tracking and reporting etc. aimed at detecting and mitigating company and regulatory risks.
• Manage the suitability review process to ensure insurance sales align with the needs of the customer.
• Foster a culture of compliance by promoting awareness and understanding of regulatory requirements to field leaders and agents. Influence and drive discussions on compliance topics with field leaders and agents.
• Coach insurance analysts in corrective discussions and supervisory training to agents for adherence to policies, procedures, and regulatory requirements.
• Oversee management of periodic reviews of client files to verify compliance with WFGIAC’s policies.
• Follow up and impose corrective measures, such as agent heightened supervision, resulting from deficiencies identified during office inspections, surveillance activities, and client file reviews.
• Escalate timely and appropriately to WFG business and compliance leadership agents’ sales activities that do not comply with WFGIAC’s policies and provincial regulations.
• Coordinate scheduling/rotation and oversee analysts’ activities during branch audits to ensure agent adherence to business and regulatory requirements.
• Partner with Compliance and Legal to provide direction, input, and guidance in establishing supervisory policies and procedures. Prepare for and assist in internal and external regulatory audits, examinations and other compliance testing initiatives.
• Provide periodic training to agents on needs-based selling, WFGIAC policies and procedures, and/or other topics.
• Provide leadership and direction to the insurance analysts’ team ensuring team members have the training and tools required to perform job duties. Lead the team with operational excellence and accountability. Hire, lead, train, develop, coach, and reward employees.

Qualifications

• Ten years insurance and compliance/supervision experience, including senior level management responsibilities.
• Extensive knowledge of Canadian insurance regulations
• Bilingual proficiency required for positions based in Quebec only – Fluent (oral and written) in French and English to complete required job duties and communicate with a diverse agent and employee base. Expected to complete dealing with WFGIA in English, as management located in Ontario and in the US, for daily/frequent communications
• Outstanding written and oral communication and relationship management skills to work with business partners, Compliance, Legal, and field leaders
• Life Insurance license

Preferred Qualifications

• University degree in a business field
• Senior level management experience within an insurance company or managing general agent

Working Conditions

• Office environment
• Travel: moderate (10-25%)
• Travel to WFGIAC branches across Canada
• Valid driver’s license and vehicle required for branch review

This job description is not a contract of employment nor for any specific job responsibilities. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023