About Oshkosh AeroTech, an Oshkosh company
Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.
Director – Aftermarket Operations
The Director, Aftermarket Operations provides strategic leadership for Aerotech’s Ground Service Equipment (GSE) aftermarket business, aligning lifecycle support, service operations, and aftermarket commercial growth with enterprise goals. This role combines responsibility for traditional aftermarket functions such as warranty, technical support, training, customer service, and logistics with leadership of aftermarket sales and business development activities that expand Aerotech’s lifecycle solutions.
The Director oversees operations that deliver exceptional quality, consistency, and customer value while driving commercial strategies that grow parts, service, refurbishment, and lifecycle support revenue. This leader drives operational excellence, ensures cross functional alignment, and fosters a culture focused on safety, efficiency, and continuous improvement, strengthening Aerotech’s position as an industry leader in lifecycle solutions.
YOUR IMPACT
These duties are not meant to be all inclusive, and other duties may be assigned:
Strategic and Operational Leadership
• Lead cross functional aftermarket teams including parts distribution, technical support, warranty, service operations, and aftermarket sales to optimize performance, standardize processes, and elevate customer experience.
• Develop and implement strategies that grow aftermarket revenue while enhancing operational efficiency, serviceability, and lifecycle value for Aerotech equipment.
• Establish integrated operational and commercial strategies that align parts, service, and refurbishment capabilities with customer lifecycle needs and company growth objectives.
• Design and oversee work plans, resource allocation, and capital investment recommendations to support long term aftermarket growth and operational strategy.
Aftermarket Sales and Business Development
• Lead the commercial strategy for aftermarket parts, service programs, refurbishments, and lifecycle solutions to drive sustainable revenue growth and market share expansion.
• Identify new aftermarket revenue opportunities including service agreements, refurbishment programs, parts programs, and lifecycle support offerings.
• Develop and strengthen relationships with customers, dealers, and channel partners to expand Aerotech’s aftermarket footprint and capture new business opportunities.
• Partner with marketing, product management, and leadership to develop value propositions, service offerings, and commercial programs that enhance customer lifetime value.
• Establish sales performance metrics, forecasting processes, and growth initiatives that align with segment and enterprise financial objectives.
Program, Process and Performance Management
• Drive continuous improvement across all aftermarket and refurbishment operations through the application of lean principles, process optimization, and effective performance management.
• Monitor operational and commercial performance metrics to ensure alignment with service levels, revenue targets, and customer satisfaction goals.
• Monitor customer feedback and industry trends to identify opportunities for improved service offerings, new aftermarket solutions, and operational enhancements.
People Leadership and Talent Development
• Lead and develop leaders across aftermarket operations and sales functions ensuring accountability, capability building, and a culture grounded in safety and operational discipline.
• Build high performing teams that integrate operational excellence with strong commercial capabilities.
• Partner with operations and cross functional peers to identify, select, and develop talent for critical aftermarket roles while supporting career development and succession planning.
Customer, Dealer and Stakeholder Engagement
• Build and maintain strong relationships with customers, dealers, and segment leadership through consistent communication, facility engagement, and operational transparency.
• Represent the company at industry events and customer forums to reinforce brand leadership and promote Aerotech’s aftermarket solutions.
• Collaborate closely with product development to enhance equipment serviceability, maintainability, and aftermarket support integration.
Financial, Compliance and Business Management
• Oversee budget planning and financial forecasting for aftermarket operations including parts distribution, refurbishments, service programs, and aftermarket sales initiatives.
• Ensure compliance with corporate policies, safety regulations, and operational standards across all aftermarket and refurbishment operations.
• Partner with leadership to establish pricing strategies, commercial programs, and marketing initiatives that support aftermarket growth and profitability.
MINIMUM QUALIFICATIONS
• Bachelor’s degree in business, engineering, or related field with 10+ years of experience in aftermarket operations, sales, service, or product support; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
STANDOUT QUALIFICATIONS
• Expertise in lean manufacturing, Six Sigma, or supply chain management preferred.
• Experience with profit and loss responsibility and commercial growth initiatives.
• Master’s degree preferred.
WORKING CONDITIONS
The following represents general working conditions for this office based role. Specific conditions may vary depending on business needs and individual circumstances.
• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Pay Range:
$136,800.00 - $253,200.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.