About the Team
Our Advertising & Promotions team operates at the intersection of e-commerce and advertising, surfacing and monetizing relevant content that benefits our core audiences. We provide digital solutions to help advertisers reach DoorDash audiences.
The Ads Platform Strategy & Operations team is responsible for: 1) Driving sales and campaign lifecycle efficiency via automation and process optimization, 2) Building the platform foundation to help us scale, and 3) Creating simple self-serve tools for merchants to drive GMV growth.
About the Role
We're looking for a senior builder and operator who is passionate about working across teams to develop systems, processes, and tools that will enable our advertising business to continue scaling through a period of hypergrowth. As the Director of Ads Platform Strategy & Operations, you will own the overall vision, strategy, and execution of all tools and systems that support our advertising business — with a particular emphasis on leveraging Gen AI to revolutionize how we sell, build, and optimize campaigns.
Specifically, you will:
- Own the overall vision, strategy, and execution of the Ads Platform S&O roadmap, covering the full sales and campaign lifecycle — from proposal and contracting through execution, invoicing, and reporting.
- Champion and lead the integration of Gen AI across our ads workflows, identifying high-leverage opportunities to drive scalability across the org.
- Partner with Sales and merchant teams to identify gaps in existing workflows; and implement, manage, and scale sales and operations via offshore resources, automation tools, and streamlined end-to-end processes.
- Work closely with Product and Engineering to create and execute quarterly roadmaps focused on infrastructure, tooling, and automation.
- Oversee Ad Operations and manage team leads to scale operations, grow offshore resources, and improve team SLAs.
- Work with internal teams (Billing, Accounting, Finance, Compliance, Legal) to support scaled ways to propose, contract, execute, and invoice campaigns.
- Use data-driven decision-making to run and scale experiments — from new engagement models for Sales to new self-serve tools for Merchants — to drive Ads growth.
- Build systems to improve quality of campaign delivery and overall excellence of what we deliver for our advertisers.
You’re excited about this opportunity because you will…
- Build: You are eager to implement efficiency, automation, and best practices — and excited to explore the best ways to leverage Gen AI that will unlock our ability to scale.
- Analyze: You use data-driven decision-making to design, run, and scale experiments and operational improvements that move the business forward.
- Operate: You want to roll up your sleeves, get to the lowest level of detail, and find the best solution in practice — not just in theory.
- Collaborate: You value cross-functional partnerships and will thrive working across Sales, Operations, Insights, Product, Engineering, Legal, Accounting, and more to deliver results.
- Strategize: You'll develop the strategy and roadmap to best serve our advertisers and internal partners through a period of rapid growth.
We’re excited about you because…
- You have 10+ years of experience in strategy & operations, product operations, product management, business operations, management consulting, or ad operations — experience in advertising or ad tech is strongly preferred.
- You have a proven track record of leading highly complex, cross-functional projects and delivering results on time.
- You have deep expertise in process design and optimization, with a passion for operational efficiency and a willingness to get into the details.
- You have a strong interest in, or direct experience with, leveraging AI and other emerging technologies to solve real business problems.
- You don't need a playbook. You dive into difficult, ambiguous problems and develop a clear plan forward.
- You are a strong leader who has managed direct reports and teams, and who gets energized by building and developing talent.
- You thrive while wearing multiple hats and working across a variety of high-visibility projects and workstreams simultaneously.
- You have exceptional analytical skills (Excel / Google Sheets / SQL) and are proficient — and a fast learner — across a variety of tech platforms such as Salesforce, Snowflake, and internal tools.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.