Domus Academy
Domus Academy was founded in Milan in 1982 as Italy’s first postgraduate design school and as an open project revolving around Italian design and fashion. Over the years, it has evolved into a school in the full sense of the term: a place for postgraduate training and a research laboratory on the themes of innovation and design. The 1994 winner of the Compasso d’Oro for its approach to academics and research, Domus Academy has been included three times in Business Week’s guide to the world’s top 60 design schools. From 2012 to 2017 it was included in Domus magazine’s guide to Europe’s top 100 schools of architecture and design and from 2012 to 2014 in Frame’s guide to the world’s 30 leading graduate schools of design, architecture, and fashion. In 2016 and 2017, Domus Academy’s Fashion School was selected by Business of Fashion as one of the Top Global Fashion Schools.
Domus Academy offers 12 master’s programs attended by students from around the world: Business Design, Product Design, Fashion Design, Interaction Design, Interior & Living Design, Urban Vision & Architectural Design, Fashion Management, Fashion Styling & Visual Merchandising, Visual Brand Design, Luxury Brand Management, Information Design, and Service Design.
Why Domus Academy?
As staff members at Domus Academy, we are inspired by our efforts to help each student succeed in the world of design. We are multicultural and inclusive. We collaborate to support learning and to send graduates out into their fields prepared and ready to lead. We strive to demonstrate our commitment, enthusiasm, and professionalism at all times, as well as our passion for continuous development.
If you join Domus Academy, you will work with a network of international colleagues whom you can learn from, who will inspire you, and who will fuel your success.
Direct Enrollment Officer (Maternity cover)
Reporting to the Enrollment and Admissions Senior Manager, the Direct Enrollment Officer will actively contribute to driving student enrolments and conversion, supporting business development initiatives aimed at maximizing recruitment performance across all academic programs.
The role combines sales‑oriented student engagement, operational execution, and high‑quality customer service, ensuring an effective and data‑driven enrollment process from first contact to
final registration.
Key Responsibilities
• Manage the direct student conversion funnel, following prospects through the full journey from orientation to enrolment, ensuring eligibility and timely progression.
• Actively support direct enrolment activities, working closely with internal advisors to drive application completion and enrollment targets.
• Deliver high‑standard customer service, ensuring fast, informed, and solution‑oriented responses across all touchpoints.
• Manage call center and omnichannel interactions, contributing directly to lead nurturing and conversion efficiency.
• Be on the frontline of new digital and alternative recruitment channels, supporting the company’s evolving business strategy.
• Support recruitment operations including school visits, counselling sessions, fairs, and events, contributing to lead generation and relationship building.
• Monitor and maintain an accurate CRM pipeline, producing reports on enrollment performance and conversion trends.
• Identify and support promotional and business development opportunities in the assigned regions, including events, partnerships, and communication initiatives.
Profile & Skills:
• BA/MA in Languages, Humanities, Business Administration, or similar fields.
• Fluent English (B2/C1), both written and spoken.
• Strong command of the Microsoft Office Suite; knowledge of Salesforce or CRM tools is a plus.
• Student‑ and results‑oriented, with a proactive mindset and strong attention to targets and deadlines.
• Excellent communication and interpersonal skills; confidence in public speaking contexts is appreciated.
• Previous experience in education, sales, or customer‑facing roles is a plus
Conditions:
Contract: Maternity leave cover
Starting date: 1st July 2026 (company closure from 10th to 19th August 2026)
Compensation: to be defined
Workplace: Milan (MM2 Romolo)
If you are motivated by results, enjoy working with international students, and want to contribute directly to enrolment growth, we would be happy to receive your application
Please, send your application and authorize the treatment of personal data in compliance with the GDPR 679/16.
According to GDPR 679/16 we inform you that the treatment of Personal Data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights. We only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.