Dir , Technical Product Management

Job Description

We are seeking a transformative digital product line leader to evolve our global digital commercial solutions and content enablement capabilities. As a key member of the Animal Health Commercial IT Leadership Team, you will be accountable for transforming how we enable digital customer engagement across the globe and for defining and advancing a modern product model for digital commercial solutions and technologies.

You will own and enhance a portfolio of global solutions including mobile messaging, web (WordPress VIP), mobile applications, social media, content management platforms (Veeva PromoMats), and AI-enabled solutions. Building on this digital backbone and leading a team of experienced IT professionals, you will evolve the tech stack to drive change, efficiency, and effectiveness in how we engage customers, enabling markets to accelerate revenue growth, deepen customer engagement, and improve operational excellence through scalable, global digital products.

In partnership with digital leaders globally, you will work closely with regional and market stakeholders to shape strategy, drive adoption, and deliver measurable impact. You will forge strong partnerships with Commercial and IT stakeholders to co-create and drive a unified digital vision, leveraging other divisional IT organizations and global service providers to deliver faster, higher-quality solutions, while modernizing and centralizing platforms, processes, and capabilities and optimizing total cost of ownership for Animal Health solutions.

Key Responsibilities & Achievements

Product Management & Portfolio Ownership

• Create and manage a global product portfolio for digital commercial solutions, with clear ownership, KPIs, and value realization metrics.

• Implement standardized product management practices, including discovery, backlog management, release planning, and benefit tracking.

• Ensure solutions are designed with scalability, reusability, and interoperability in mind, leveraging global platforms wherever possible.

Content Enablement & Digital Experience

• Oversee the strategy and capabilities for digital content enablement, including content management systems (CMS), digital asset management (DAM), AI-enabled products, and content workflows/governance.

• Enable efficient creation, localization, distribution, and reuse of content across channels (web, email, social, portals, in-clinic tools, etc.).

• Partner with Commercial and Marketing teams to align content capabilities with omnichannel customer journeys and brand strategies.

• Ensure measurement frameworks and analytics are in place to understand content performance, user engagement, and ROI.

Technology, Architecture & TCO Optimization

• Collaborate with Enterprise Architecture, Security, and Infrastructure teams to define and maintain a modern, scalable digital architecture that supports global and local needs.

• Drive consolidation and standardization of platforms and tools to reduce redundancy, minimize integration complexity, and optimize TCO.

• Evaluate vendor solutions, negotiate contracts, and manage strategic technology partnerships in collaboration with Procurement and IT leadership.

• Ensure compliance with security, privacy, regulatory, and quality standards.

Stakeholder Management & Collaboration

• Act as a trusted partner to senior Commercial and Marketing leaders, understanding their strategies and translating them into digital capabilities and roadmaps.

• Work closely with regional and country teams to balance global standards with local market requirements.

• Lead cross-functional governance forums to align priorities, manage demand, and make transparent investment decisions.

• Communicate strategy, roadmap, and progress to executive stakeholders and business partners.

Team Leadership & People Development

• Build and lead a high-performing, global team of product managers, solution owners, and digital specialists.

• Foster a culture of customer-centricity, accountability, continuous learning, and data-driven decision making.

• Mentor and develop talent, establishing clear roles, responsibilities, and career paths within the digital product organization.

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science, Business, Marketing, or related field required.

Experience

• 10+ years of experience in digital, technology, or product management roles, with at least 5 years in a leadership position.

• Proven track record leading digital platforms and solutions in a global, matrixed organization, preferably within life sciences, animal health, healthcare, or related industries.

• Demonstrated experience implementing and managing enterprise digital ecosystems (e.g., CMS, DAM, marketing automation, CRM, customer/partner portals, field enablement tools).

• Strong background in product management methodologies (Agile, Lean, product discovery) and operating product teams.

• Experience driving technology consolidation and standardization to optimize total cost of ownership (TCO), as well as proven competence in managing financial budgets. 

• Proven success managing complex stakeholder landscapes and influencing senior leaders.

Skills & Competencies

• Strategic thinker with the ability to translate business strategies into digital roadmaps and measurable outcomes.

• Strong technical acumen with the ability to engage effectively with IT, architecture, and vendor teams.

• Deep understanding of digital marketing, omnichannel engagement, and content operations.

• Excellent leadership, communication, and change management skills.

• Analytical and data-driven mindset; comfortable defining and tracking KPIs and value realization.

• Ability to navigate ambiguity, prioritize effectively, and deliver in a fast-paced environment.

Required Skills:

Asset Management, Benefits Management, Client-Centric, Computer Science, Customer Engagement, Demand Management, Digital Asset Management (DAM), Digital Platforms, Enterprise Digital Asset Management, Management System Development, Operational Excellence, Product Management, Requirements Management, Revenue Growth, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Planning, System Designs, Technical Acumen, User Engagement

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$173,200.00 - $272,600.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

05/11/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.