Digital Technology Business Architect - Customer Support & Managed Services

Digital Technology Business Architect - Customer Support & Managed Services

Description -

Job Summary

This role manages and coordinates the Business Process Architecture across the Digital Technology Customer Support and Managed Services organization. It manages and publishes the organization's Reference Architecture. It sets clear standards for how processes are documented, measured, and improved, with quality checks to ensure changes deliver the desired outcomes. The role maps end‑to‑end workflows, roles, and handoffs; aligns designs to business goals and compliance needs; and identifies bottlenecks and waste to improve speed, accuracy, and capacity. It partners with business and IT to translate needs into clear requirements, prioritize improvements (including automation), and support change management and continuous learning. The role maintains clear communication with stakeholders, providing regular updates, addressing concerns, and managing expectations.

Responsibilities

• Oversees enterprise business process architecture and improvement initiatives across multiple teams and functions.
• Determines, assigns, tracks, and manages process design and optimization work, documentation, milestones, and dependencies to ensure successful outcomes.
• Develops organization‑wide process architecture, standards, and methodologies (e.g., modeling, governance, and controls) across regions and business units.
• Identifies and evaluates new methods, tools, and partners (e.g., BPM/workflow, process mining, RPA) for fit with the operating model and business value; creates integration and rollout plans.
• Reviews process designs and transformation projects for compliance with standards, policies, and controls; provides actionable feedback to improve outcomes and reduce operational risk.
• Provides cross‑functional leadership and clearly communicates process architecture, target operating models, and transformation strategies.
• Advances operational excellence by embedding quality, compliance, risk management, and continuous improvement practices; leads initiatives to raise process maturity.
• Uses domain expertise and business acumen to influence executive decisions, guide partner engagements, and align with industry practices and enterprise roadmaps.
• Coaches and mentors process analysts and practitioners, setting the example for innovation, disciplined execution, and measurable business impact.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in applications engineering, programming, or a related field.

Preferred Certifications

Programming Language/s Certification (Java, C++, Python, JavaScript, or similar)

Knowledge & Skills

• Business Analysis
• Business Process Engineering
• Agile Methodology
• Amazon Web Services
• Application Programming Interface (API)
• Automation
• DevOps
• Microsoft Azure
• Scalability
• Software Engineering

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

Provides highly innovative solutions to complex problems within established policy.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Pay & Benefits:

The pay range for this role is $147,050 to $230,850 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave
  • (US benefits overview https://hpbenefits.ce.alight.com/ )

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"