THE ROLE
We are seeking a highly skilled Digital Services Systems Engineer (Level 3) to act as a senior technical authority within the Technology & Digital Services (TDS) Operations team. This role is critical to ensuring the stability, security, observability, and performance of our global technology estate.
As the highest-tier operational engineer, you will lead complex troubleshooting, own incident resolution end-to-end, and provide governance and mentorship to Level 1 and Level 2 teams. You will drive operational excellence by embedding ITIL practices, enhancing monitoring, and improving system reliability across infrastructure, cloud platforms, and business systems.
You will work closely with Operations & Infrastructure, Design & Engineering, and Data & AI teams to support enterprise platforms including Microsoft Azure, M365, Snowflake, NetSuite, Anaplan, and associated integrations.
KEY RESPONSIBILITIES
Working alongside the Operations & Infrastructure, Design & Engineering, and Data & AI Team, this will be an integral role in the TDS team:
· Serve as the L3 escalation point for incidents, problems, and service requests across the global IT estate.
· Lead troubleshooting of complex issues spanning infrastructure, cloud services, integrations, and business systems.
· Provide governance, mentorship, and technical direction to L1/L2 engineers.
· Oversee root cause analysis (RCA), problem management, and long-term prevention plans.
Systems Operations & Reliability (SRE-focused)
· Ensure the stability, reliability, and scalability of core IT services, cloud resources, identity platforms, integrations, and business applications.
· Manage configurations, deployments, and upgrades across Windows, Azure, M365, Snowflake, NetSuite, and adjacent systems.
· Own system performance tuning, capacity planning, and service availability management.
Observability, Monitoring & Tooling
· Define and implement observability standards across logs, metrics, traces, and events.
· Enhance monitoring architecture using tools such as Azure Monitor, Sentinel, Snowflake Observability/Usage dashboards, and NetSuite monitoring utilities.
· Drive proactive detection, alerting, and performance insights across the technology stack.
· Ensure deep visibility and dependency mapping for third-party providers, integrations, and cloud services.
Cloud, Data & Business Systems
· Operate and support Snowflake environments (security, access control, performance optimization).
· Support NetSuite platform operations (roles, permissions, configuration, integrations).
· Collaborate with Data & AI teams on pipeline readiness and operational governance.
· Oversee identity and access management (MFA, Conditional Access, PAM).
Security, Compliance & Governance
· Implement and maintain security controls across Azure, M365, Snowflake, and NetSuite.
· Conduct log reviews, threat hunting, and compliance checks.
· Ensure adherence to GDPR, ISO standards, and internal governance requirements.
ITIL-Aligned Operations
· Own L3 responsibilities across Incident, Problem, Change, and Release Management.
· Maintain runbooks, SOPs, and operational playbooks.
· Support major incident response and automation of recurring tasks.
Disaster Recovery & Continuity
· Maintain and test DR and failover plans for all major systems.
· Implement automated failover and resilience strategies.
Collaboration & Stakeholder Management
· Partner with business stakeholders and project teams on initiatives requiring L3 expertise.
· Guide onboarding of new systems and support technology transitions.
SKILLS & COMPETENCIES
To be successful in this role, you will demonstrate:
· Proven expertise as a Level 3 Systems or Operations Engineer in a global environment.
· Strong administration skills across Windows, Azure, M365, Intune, SharePoint, Teams.
· Hands-on experience with Snowflake operations and NetSuite platform support.
· Deep knowledge of observability tooling and concepts.
· Excellent communication and stakeholder engagement skills.
· Strong documentation capabilities (SOPs, incident reports, RCA outputs).
· Knowledge of regulatory frameworks (GDPR, ISO, InfoSec best practice).
· Critical thinking and problem-solving skills.
· Passion for sustainability and alignment with NextEnergy Group values.
EXPERIENCE & QUALIFICATIONS
· Experience: Minimum of 3 years of experience in IT infrastructure, networking, and systems administration, cybersecurity operations or engineering and 1 to 2 years’ experience with cloud platforms (Azure) security controls.
· Problem-Solving: Strong critical thinking and problem-solving skills analytical and problem-solving skills. Ability to diagnose and resolve complex technical issues.
· Communication: Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams and stakeholders.
· Certifications: Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus.
· The right to work in the country where based (India, Italy, UK)
WHAT WE OFFER
· A market-competitive salary, with additional benefits
· A busy role in a supportive team, with plenty of opportunities to learn
· International scope – we operate in over 8 countries
· Hybrid working – we will need you in the central Milan office at least twice a week, but you will normally be able to work remotely for the remainder of the week
· Ticket restaurants
· Annual discretionary bonus
HOW TO APPLY
If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days. The closing date for applications is XXX.
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DIVERSITY AND INCLUSION
Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and talent and hard work form the bedrock of who we are and who we aspire to be.
We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.