Digital Services Librarian

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

Reporting to the Library Director, the Digital Services Librarian is part of the library management team and leads the planning, implementation, and support of the library's systems infrastructure, digital accessibility compliance, and instructional technology tools to enhance access, engagement, and learning. This position combines core librarian responsibilities (reference, instruction, collection development, and faculty liaison work) with specialized leadership in library technology and digital accessibility coordination.

Essential Duties:

• Administers, configures, and maintains the library's core technology platforms, including the integrated library system (KOHA), authentication tools (e.g., OpenAthens), discovery services, and Springshare applications
• Provides day-to-day oversight of digital accessibility compliance, including system and vendor evaluation, remediation coordination, documentation, and consistent application of WCAG standards
• Provides frontline and back-end technical support for library staff and patrons Supervises the Library Systems & Instruction Technician, coordinating technical support, troubleshooting, and instructional technology projects
• Coordinates vendor communication and technical support in collaboration with the Library Director and Technical Services Librarian
• Leads development of digital learning objects and online instructional content; collaborates with librarian colleagues on pedagogical design and assessment Coordinates accessibility training for library staff; maintains training logs and generates compliance reports
• Investigates emerging technologies and compiles system usage data to inform library planning and reporting
• Represents library interests on campus committees and cross-departmental projects

• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay: $51,193 annualized *Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 3/20/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position

Minimum Qualifications:

• ALA-accredited or AASL-recognized Master's Degree in Library & Information Science (MLIS); Library Science (MLS), Education (M.Ed.) in School Librarianship, Library Media/Information Technologies or a related field
• At least one year library experience in a public, academic, or school setting

Preferred Qualifications:

• Experience in an academic or community college library, including instruction, research support, and user-focused services

• Experience with library systems administration, discovery platforms, or authentication tools
• Familiarity with digital accessibility principles (WCAG, ADA) or willingness to develop expertise
• Skill in providing technical support and training for library staff and users on digital platforms and accessibility tools
• Experience designing and delivering information literacy instruction in multiple formats (face-to-face, hybrid, online)
• Supervisory experience ensuring high-quality service standards across locations
• Familiarity with integrated library systems, databases, and discovery tools
• Demonstrated skill in creating instructional materials (print, online tutorials, LibGuides, Niche Academy, or similar tools)

Knowledge, Skills, and Abilities

• Excellent written, verbal, and interpersonal communication skills; ability to work independently and collaboratively with faculty, staff, and students in a diverse academic environment
• Commitment to high-quality, user-centered service with a strong focus on student success and retention
• Knowledge of academic library operations, services, workflows, and current trends
• Knowledge of the ACRL Framework for Information Literacy and ability to integrate it into instruction, reference, and library services; proficiency in evaluating and recommending information resources for diverse user needs
• Skill in leveraging library technologies, databases, discovery tools, and standard office applications; ability to learn and apply new technologies with a commitment to innovation and continuous improvement
• Ability to collect, analyze, and interpret data to assess and improve services
• Ability to manage multiple projects and meet deadlines in a fast-paced environment

Physical Demands/Work Environment:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly:
• Hearing
• Repetitive motion
• Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions:
 

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

NWACC is an Equal Opportunity Employer, please see our EEO policy.