Digital Services Consultant I

As a Digital Services Consultant (DSC), you’ll be the key point of contact for clients who purchase Hibu’s digital products. Your role is to guide them through the onboarding process, ensuring their digital presence is set up accurately and efficiently. From gathering essential content to connecting social media platforms like Facebook and Google Business Profile (GBP), you’ll make sure all products are synchronized and ready to go live. Once built, you’ll review for accuracy and functionality before publishing across platforms.

Primary Responsibilities:

• Client Onboarding: Establish strong relationships at the point of sale and guide clients through fulfillment and go-live stages.
• Content Collection: Gather all necessary assets for digital advertising and website creation.
• Expectation Setting: Clearly communicate product details, timelines, and processes.
• Client Engagement: Proactively address questions and provide support throughout the pre-live process.
• Performance Goals: Meet KPIs related to client satisfaction, retention, and timely communication (calls, emails).
• Product Expertise: Stay current on Hibu’s evolving digital product offerings.
• Team Collaboration: Work closely with internal teams such as Website Support, SEO, DNS, and Listings.

Key Skills & Competencies:

• Strong client service and relationship-building skills
• Professional written and verbal communication
• Ability to multitask and manage time effectively
• Adaptability to process changes
• Understanding of sales processes and ability to upsell
• Knowledge of digital marketing products (websites, search, SEO)
• Analytical mindset for interpreting performance metrics
• Tech-savvy with ability to learn multiple platforms
• Team-oriented and positive contributor

Skill Requirements:

• High School Diploma or equivalent
• Familiarity with websites, search, display, and SEO
• Previous phone or face-to-face client support experience
• Proficiency in Microsoft Office

Preferred Skills:

• 2+ years in sales and/or client service, preferably in digital advertising
• Call center experience

 

 

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