Digital Services Center (DSC) Director

Digital Services Center (DSC) Director

Department: Department of Agriculture

Location(s): Fort Collins, Colorado, Kansas City, Missouri

Salary Range: $164956 - $195469 Per Year

Job Summary: This position is located with the U.S. Department of Agriculture (USDA) Office of the Chief Information Officer (OCIO), Digital Infrastructure Services Center (DISC). The primary purpose of this position is to work with a diverse group of stakeholders across the federal government to improve the strategies in which digital services are built which lead to improved delivery to citizens and businesses.

Major Duties:

• Serves as a recognized authority and advisor to executive leadership as well as senior executives, and staff at all levels.
• Serves as an organizational coach/mentor on user experience concepts, strategy, tools, and techniques to strengthen employees’ ability to deliver extraordinary internal and external advisory.
• Assign performance ratings, approve awards and take performance-based corrective actions.
• Directs, guides, and facilitates complex, cross organization, cross-functional projects and engage partners across a variety of projects to improve understanding of customer needs.
• Designs methods drawn from human centered design and other disciplines as appropriate to enable problem solving and effective execution of strategies and improvements to operations.
• Establishes and maintains metrics for making decisions for improved user experience; measure, monitor and analyze metrics to ensure there is positive return on adjustments to technology products and services.
• Leads projects for implementation and refinement of user experience framework and strategy to transform internal and external user experiences to create a best-inclass user experience delivery plan.
• Partners with leadership teams in working with other leaders throughout the Department and government-wide to challenge conventional approaches and develop new and improved methods and systems for delivering IT mission benefits.
• Integrates configuration management, information technology architecture, infrastructure design, information security, and systems integration aspects into IT project plans.

Qualifications: Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement Including specialized experience and/or education, as defined below.BASIC REQUIREMENTS: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting one of the Basic Requirements listed above, applicants must meet the following Minimum Qualifications Requirement in order to be considered:MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level(s) in which you are applying: At the GS-15 level: Qualifying experience for GS-15 includes one year of specialized experience comparable to GS-14 or equivalent to the GS-14, or its non-Federal equivalent that includes having : 1) Expertise leading large enterprise engineering or platform modernization efforts. 2) Demonstrated capability optimizing cloud architectures for cost and performance. 3) Skill overseeing high-volume software as a service, data platforms or compute environments for both USDA-wide (or Medium to large enterprise equivalent) internal services, and external services. (Note: This experience must be demonstrated on your resume/supporting documents). Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.The OPM Qualification Standards for this position can be found at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

How to Apply: Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement to be entered into the system prior to its closing. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this. To begin, click "Apply" and follow the instructions to complete the Assessment Questionnaire and attach your resume and all required documents. NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. You must verify that uploaded documents from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Applicants may combine all like required documents (e.g. SF-50s or veteran docs) into one or more files and scan for uploading into the application. Each file must not exceed 5MB. Grouping like documents into files will simplify the application process. Documents must be in one of the following formats: GIF, JPEG, JPG, PDF, PNG, RTF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Uploaded documents must not require a password or other encryption to open/view.

Application Deadline: 2026-05-11