Shape the future of digital aftersales and play a key role in the energy transition.
At BDR Thermea Group, we are on a mission to decarbonize heating and cooling through energy-efficient HVAC solutions.
Within our Business Area Aftersales, you will join an international and forward-looking environment where digital innovation is rapidly becoming a key driver of service excellence, customer experience, and growth.
You will collaborate closely with global aftersales leaders, commercial and service teams, IT, and digital experts—bridging strategy and execution across multiple regions. This is a highly collaborative role where your ability to bring people together and create momentum will be key.
As Digital Service Portfolio Manager – Aftersales, you define, shape, and scale our global digital service portfolio.
You translate strategy into scalable digital propositions that:
Enhance customer experience
Improve service efficiency
Unlock new recurring revenue streams
You act as the bridge between business, product, and technology, ensuring the right initiatives are prioritized, delivered, adopted, and continuously improved.
This is a hands-on, impact-driven role—from accelerating adoption of today’s solutions (e.g. e-commerce, service platforms, loyalty) to building tomorrow’s digital revenue engines.
Your role is hybrid, based in Apeldoorn, the Netherlands. We value flexibility and collaboration: you're encouraged to spend at least two days per week in our office while enjoying the support for your home office set-up and travel costs. In this role, you will also travel within Europe for approximately 25% of your time.
Define and manage the global aftersales digital portfolio aligned with strategic priorities
Own and drive the vision and roadmap for digital service propositions
Prioritize initiatives based on customer value, scalability, and business impact
Deliver measurable outcomes: adoption, customer satisfaction, efficiency, and revenue
Act as the central connector between aftersales, commercial, digital, and IT stakeholders
Translate business needs into clear product requirements for development teams
Drive delivery using agile methodologies and ensure high-quality releases
Enable rollout and adoption across operating companies, including change management
Continuously optimize through data, insights, and user feedback
Identify and develop new digital service opportunities (e.g. remote services, subscriptions)
Senior experience in digital product management or digital transformation (service environment preferred)
Strong understanding of customer journeys and data-driven decision-making
Ability to influence and align stakeholders across functions and geographies
Experience working in complex, multi-market environments
A pragmatic, outcome-oriented mindset with strong ownership
Comfort navigating ambiguity and setting clear priorities
A permanent contract.
Next to a solid monetary compensation, receive a strong pension package.
Benefit from a healthy work-life balance with 36 holiday days per year, based on a full-time contract.
Take advantage of flexible home-working policies and a home-office budget.
Enjoy discounts on our products and insurances.
Join a company in the heart of the energy transition and build a flourishing career with us!
At BDR Thermea Group, we bring the energy transition closer every day. Serving customers in more than 100 countries with a diverse team of 7,000, we are united by a shared mission to create a sustainable future through smart indoor climate solutions. We champion innovation, customer focus, and a cohesive team culture.
BDR Thermea Group is a proud equal opportunity employer, valuing diversity and inclusivity. We encourage candidates of all backgrounds to join us in shaping a more sustainable, innovative future for everyone.
At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a team member, you'll be part of a company leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems.
Work alongside passionate colleagues who share our core values: One Team, Sustainable Future, and Customer Focus. We support your growth, development, and well-being in a purpose-driven environment that encourages creativity, innovation, and collaboration. Join us on our journey toward a sustainable future.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.