At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Digital Product Support role is responsible for supporting, maintaining, administering, and implementing the company’s digital services. This position is actively involved in working with DigiDocs certified trust services, our DMS (Document Management System) solutions, and DXP (Digital Experience Platform) projects.
Key responsibilities:
Providing technical and customer support to clients
Administration and maintenance of digital products and systems Implementation and configuration of DigiDocs certified trust services
Working with DMS solutions (document, workflow, and user management)
Participation in DXP projects (implementation, testing, and support)
Collaboration with development and project teams
Tracking and documenting support requests, issues, and resolutions
Desired skills:
Understanding of digital systems and business processes
Strong analytical and problem-solving skills
Good communication skills with clients and internal teams
Willingness to learn and work with modern digital technologies
Category: Operations Group