Job Description:
Summary:
The Digital Product Manager will collaborate with cross-functional teams to define requirements for digital products, prioritize delivery and features, and maintain an evolving roadmap in alignment with business goals and user needs. The role will be responsible for the full development lifecycle, including testing, iteration, and adherence to UI/UX principles, ensuring timely and high-quality product delivery. Acting as a central link between management, stakeholders, and the project team, this individual will coordinate resources and processes to deliver both internal and consumer-facing products to benefit the New York Mets business operations, driving efficiency, innovation and an improved fan experience.
Essential Duties & Responsibilities:
Digital Product Delivery and Improvement
Collaborate with cross-functional teams to define requirements, prioritize features, and create a product roadmap
Manage the digital product development lifecycle from concept to launch, including testing, iteration, and adherence to UI/UX principles
Work closely with internal and external engineering teams to ensure timely and high-quality product delivery while also managing any product issues to resolution
Collect business requirements, user feedback, and market trends to inform the roadmap for a portfolio of digital products including but not limited to Mets Connect loyalty platform, Mets.com, Ballpark App, a variety of consumer-facing products (e.g., Season Ticket Holder Portal, Suites Portal, Mets Events Sites) as well as internal solutions as needed
Assist as needed in the delivery of AI-fueled products and features
Project Management
Maintain project plans, timelines and budgets, highlighting any issues and risks via status reports across initiatives
Communicate impact, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders
Organize daily program and project activities based on the goals of the organization
Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
Create documents, presentations, and strategies to support proposals for new projects
Performance Analysis and Innovation
Analyze product performance metrics and user data to drive decision-making and continuous improvement
Conduct market research and gather customer feedback to identify opportunities for product enhancement
Stay updated on industry trends, technologies, and best practices to drive innovation and enhance the fan experience
Help with research and market analysis for AI tools to help improve the Mets’ current product set
Stakeholder Engagement and Operationalization
Manage product operationalization, promotional messaging and customer communication processes with business stakeholders across all fan-facing digital products (e.g., Mets Connect)
Lead demonstrations and training initiatives for internal teams and stakeholders to drive product adoption and continued usage
Manage requests from the business and develop project implementation strategies and timelines aligned with organizational priorities
Ensure any applicable digital products have content updated as needed for each homestand to highlight the any promotional initiatives as determined by the business
Frequently review web and app to ensure all features and content are relevant and all past / stale information has been removed (e.g., landing pages for past promotions, information for past homestands, etc.)
Qualifications:
Education and Experience
Bachelor's degree in Computer Science, Engineering, Business, or related field
3-5 years of industry experience, with an emphasis on Product Management
Skills and Abilities
Solid understanding of visual design, interaction design, and information architecture
Strong project management skills with the ability to prioritize effectively
Excellent analytical and problem-solving
Proficiency in software development methodologies, agile practices, and data analysis tools
Ability to operationalize, maintain, and market products to customers
Excellent communication and interpersonal skills to engage with stakeholders, leaders, team members, and vendors effectively
Must be extremely flexible and open to learn new skills
Results-oriented mindset focused on delivering exceptional digital experiences
Availability to work select Mets home games and events/promotions as required, along with occasional travel
The above information is intended to describe the general nature, type and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested.
The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential.
Salary Range: $90,000 - $110,000
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