Digital Organizational Change Management Consulting Director

Digital Organizational Change Management Consulting Director

CLA is currently seeking a Digital Organizational Change Management Consulting Director to join our growing Digital practice.

This role leads the people side of large‑scale digital and enterprise transformation initiatives for clients. The Director partners closely with senior client leaders and CLA delivery teams to define change strategies, guide execution, and drive sustainable adoption across process, data, technology, and digital transformation initiatives.

How you’ll create opportunities

The Director of OCM shapes and leads the people side of digital transformation—helping clients navigate change, adopt new ways of working, and fully realize the value of their digital investments through thoughtful, outcome aligned change strategies.

Key responsibilities include:

• Lead client engagements to define and execute change management strategies aligned to strategic objectives, business priorities, and organizational risk across large‑scale process, data, technology, and digital transformations.
• Assess change scope, complexity, and organizational readiness to determine appropriate change approaches, sequencing, and risk mitigation strategies.
• Design and oversee client‑specific, employee‑focused change strategies that drive adoption, utilization, and proficiency with new ways of working.
• Facilitate executive‑ and leadership‑level workshops (e.g., enterprise change prioritization, readiness assessments, leadership alignment) to strengthen sponsorship, accountability, and decision‑making.
• Oversee development and execution of integrated change plans, including change, communication, and training strategies aligned to program governance and delivery timelines.
• Monitor and evaluate the effectiveness of change efforts across sponsorship, stakeholder engagement, communications, training, resistance management, coaching, and reinforcement.
• Direct the creation and management of change roadmaps, timelines, and plans with a clear focus on sustained behavioral and operational change.
• Advise and coach client leaders and CLA project teams on best practices for leading change, managing resistance, and sustaining outcomes.
• Track adoption metrics, change risks, and outcomes; adjust strategies to maximize long‑term value realization and business impact.
• Provide oversight, guidance, and quality review for work performed by Senior‑ and Associate‑level change practitioners.
• Build and maintain trusted relationships with senior client stakeholders while clearly demonstrating the business impact of change management efforts.
• Directly manage a team of organizational change managers by setting clear expectations, providing regular feedback, and supporting professional development and performance management.