Digital Operations Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Join Maxis as a Digital Operations Intern (Administrative Services), where you will gain hands-on experience supporting the digital transformation of Corporate Services. This role offers exposure to process optimisation, automation, Agentic AI implementation, and dashboard enhancement, while contributing directly to improving operational efficiency and service delivery in a fast-paced corporate environment.

Key Responsibilities

1. Corporate Services Process Improvement

• Identify opportunities to enhance Corporate Services service requests.

• Support the optimisation of existing workflows to improve efficiency and user experience.

• Assist in documenting current processes and recommending digital improvements.

2. Digital Automation & Agentic AI Support

• Support the implementation of Agentic AI for routine and recurring Corporate Services requests.

• Assist in analysing existing processes suitable for automation.

• Work with stakeholders to support adoption of AI-enabled workflows.

3. Digital Tools & Platform Enablement

• Explore and support the implementation of a new online booking tool for travel.

• Assist in evaluating system requirements and supporting user testing.

• Support improvements to digital platforms used within Corporate Services.

4. Dashboarding & Data Insights

• Support the revamp of the Travel and Corporate Services dashboard.

• Assist in data collection, validation, and reporting for operational tracking.

• Help generate insights to support decision-making and service performance monitoring.

5. Operational Excellence & Continuous Improvement

• Support initiatives to optimise digital processes across Admin Services.

• Assist with ad-hoc analysis, reporting, and improvement initiatives.

• Contribute to projects aimed at driving operational excellence and digital maturity.

Value-Added Project

The intern will work on value-added digital transformation projects, including:

• Improving Corporate Services request processes

• Supporting the implementation of Agentic AI for routine operations

• Enhancing digital workflows and tools

• Contributing to the revamp of the Travel and Corporate Services dashboard

These projects aim to improve efficiency, reduce manual effort, and elevate the overall service experience.

Preferred Skills / Qualifications

• Currently pursuing a Bachelor’s degree in Information Systems, Business, Data Analytics, Computer Science, or a related field.

• Strong digital and analytical skills, with interest in process optimisation and automation.

• Basic understanding of process automation, AI tools, or agent-based workflows.

• Familiarity with data handling and dashboarding, using tools such as Excel, Google Looker Studio, or similar analytics platforms.

• Exposure to Python, SQL, or coding platforms is an advantage.

• Comfort working with digital systems and online platforms (e.g. AWS, Azure, GCP) is a plus.

• Detail-oriented, proactive, and eager to learn in a digital operations environment.

• Good communication and documentation skills.

Why Join Us?

• Gain practical experience in digital operations and corporate services transformation.

• Learn how automation and AI are applied to real operational processes.

• Work on impactful projects that drive efficiency and service excellence.

• Build a strong foundation for a career in digital operations, business transformation, or process improvement.

Internship Duration: Up to 6 months starting March

Application Process

Submit your resume and cover letter through our career portal. We look forward to welcoming motivated and digitally inclined individuals to our team!

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.