About N-Power Medicine
N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility. We are working with urgency to bring better therapies to patients faster.
The Digital Health Specialist (DHS) Operations Manager is responsible for the day to day leadership, performance, and compliance of research staff supporting a designated health system account. This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services.
The Manager partners closely with the Senior Manager to execute staffing plans, support hiring, maintain strong customer relationships, and drive staff development. While the Senior Manager owns strategic planning and system level growth, the Manager ensures operational excellence and consistent execution at the account and site level.
This is a hybrid on-site role in Florida, based in the city of Orlando is preferred.
Role Objectives and Responsibilities
Team Leadership & Daily Operations
-Provide direct, day to day leadership for DHS assigned to a specific health system account
-Set clear expectations for performance, workflows, and professional behavior
-Monitor workload distribution and staffing coverage across assigned sites
-Address routine performance issues and escalate complex concerns to the Senior Manager
-Foster a positive, accountable, and high engagement team culture
Hiring, Onboarding & Training Execution
-Partner with the Senior Manager to support hiring needs
-Own rapid and effective onboarding for new team members
-Identify onboarding gaps and recommend improvements to training processes
Staff Development & Performance Management
-Conduct regular check-ins and coaching conversations with direct reports
-Support ongoing skill development and role readiness
-Participate in performance reviews and contribute to promotion or corrective action discussions
-Identify high potential staff and collaborate with the Senior Manager on growth opportunities
Compliance & Quality Oversight
-Monitor adherence to documentation, consent, and workflow standards
-Partner with quality or compliance teams to address findings, audits, or corrective actions
-Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve
-Track and monitor team performance metrics relevant to the account
-Contribute to process improvement initiatives led by senior leadership
Health System & Customer Relationship Support
-Serve as an operational point of contact for site level and account level stakeholders
-Maintain strong working relationships with health system partners
-Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate
-Support implementation of new initiatives, pilots, or workflow changes within the account
-Perform additional duties and responsibilities as required.