At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
As a Digital Enterprise Architect on the Enterprise Architecture team, you will be a key driver in building next-generation customer experiences for Motorola Solutions. Your primary focus will be to guide the architecture for New Product Introductions (NPI), e-commerce, and customer self-service platforms. You will play a crucial role in transforming key customer-facing functions, leveraging products from the Oracle, Salesforce, Adobe and multiple other ecosystems. The role will work closely with our business relationship managers and business teams to identify areas suited for these technologies and drive proof of concepts and trials and implementations of them. Research and investigation into appropriate tools and enabling software will also be performed. This role is enterprise architecture work of aligning our IT systems to fit our business processes and needs.
Scope of Responsibilities / Expectations
Define and maintain the long-term architectural strategy and roadmap for key self-service platforms, including Oracle Commerce and Salesforce Experience Cloud.
Conduct research and due diligence on new features and emerging technologies within the Oracle and Salesforce ecosystems to inform build vs. buy and modernization efforts.
Act as a key technical advisor in vendor discussions, ensuring platform usage and licensing are optimized and aligned with the enterprise architecture strategy.
Design the target state architecture for the integrated Oracle Commerce and Salesforce Experience Cloud landscape, covering application, data, and technology layers.
Define the standardized integration strategy and patterns (e.g., API-led connectivity) for data and process flow between Oracle Commerce, Salesforce (Sales/Service Cloud, Marketing Cloud, etc.), and other enterprise systems (ERP, PIM).
Establish and govern security architecture standards across both platforms, addressing data encryption, Identity and Access Management (IAM), and regulatory compliance (e.g., GDPR, CCPA).
Ensure all architectural designs meet enterprise requirements for scalability, performance, reliability, and resilience to support peak commerce traffic and a growing user base.
Proactively identify and propose remediation strategies for technical debt within the commerce and experience platforms to ensure long-term sustainability and agility.
Identify and mitigate architectural risks related to platform choices, complex integrations, large data volumes, and technical obsolescence.
Design the end-to-end data architecture (customer, product, order, content), defining the roles of Oracle Commerce and Salesforce Experience Cloud as systems of record or engagement.
Drive the technical strategy to create a unified view of the customer by connecting commerce and experience data
Ensure the architecture supports necessary data aggregation and transformation to enable advanced analytics and business intelligence.
Collaborate with business units and IT stakeholders to translate business capabilities into tangible technical requirements and platform usage patterns.
Provide expert technical guidance and mentorship to Solution Architects, Technical Leads, and development teams during implementation, customization, and integration.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.