Responsibilities
Support the ongoing development, maintenance and optimization of client‑facing solution learning experiences (including on‑demand self‑service resources, video content, in‑app guidance, visual assets and instructional materials), to ensure consistent and effective product role-based understanding.
Follows team and other industry style guides to update, maintain, and create solution content adhering to the standards for client learning and enablement engagement.
Create digital client engagement assets for learning experiences. This includes, but is not limited to, the digital adoption learning platform, the self-service knowledge base, Netsmart Academy and various other shortform videos or reels.
Support the awareness of Netsmart product releases and their impact on key learning experiences to build out and assist with release cycles.
Review solution roadmaps and related information to organize work, supporting key deliverables, and ensuring timely completion for clients and stakeholders.
Follow publication standards needed for learning experience delivery to clients by the solution content lifecycle team.
Deliver and receive constructive feedback from team members on process, content, or projects to ensure quality, a unified brand and consistent outcomes.
Provide progress updates to team and internal stakeholders to ensure timely project completion.
Perform all job responsibilities in alignment with the core values, mission, and purpose of the team and Netsmart as a whole.
Qualifications
Required
Minimum of 2 years of customer service/client success, or teaching, education, customer experience
Passionate about adult education and educational methods
Experience working in an agile, fast paced environment with new software tools
Adapts to, and solves, challenges quickly and efficiently
Works well independently and as part of a team
High attention to detail
Preferred
Strong written and spoken communication skills
Minimum of 1 year experience with content creation or design
Minimum of 1 year of data entry and review experience
Minimum of 1 year of Healthcare IT experience
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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