At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Lab is a central part of Integrated Experience and Operations (IXO) within Business Excellence, dedicated to producing digital content and executing omnichannel campaigns. With a global reach supporting over 140 affiliates and a team of approximately 600 members across 10+ locations, the department ensures high-quality content is delivered efficiently and cost-effectively. As a member of the Digital Content and Services team, you will focus on managing specific areas within The Lab and supporting platform governance for tools like Veeva, AEM, and E-wizard.
In the role of Digital Content and Operations Lead, you will manage digital content delivery and services while designing solutions alongside product owners. You will lead a service delivery team of internal and external resources, collaborating with key departments such as Global Pharma Strategy, Medical Affairs, and Product Development. This position requires a deep understanding of next-generation technologies to optimize end-to-end processes and ensure seamless service delivery across global, regional, and affiliate levels.
Partner with key stakeholders in GPS/PI and Foundational Products to understand strategic priorities and translate business objectives into master asset strategies and executable campaign roadmaps.
Lead end-to-end digital campaign ownership, overseeing the process from initial planning and launch to performance tracking and optimization.
Design, implement, and optimize various digital services, including web, email, SEO, paid media, creative, medical copywriting, and translation.
Develop sustainable service standards and improve service models by identifying root causes for optimization and utilizing next-generation technologies like GenAI.
Drive the adoption of the Lab to optimize costs and achieve OPEX savings while providing digital content best practices and monitoring KPIs at affiliate and disease area levels.
Serve as a subject matter expert on Digital Asset Management (DAM), overseeing design, workflow, metadata, and tools while leading engagement with agency partners.
Identify training needs and conduct sessions to ensure effective process adoption while coaching and empowering team members in a collaborative environment.
A visionary leader and coach with a start-up mentality who can navigate complexity, influence without authority, and mentor teams to succeed in fast-paced environments.
An experienced professional in digital content management, operations, and service design, preferably with a background in healthcare, consumer goods, or agency consulting.
A tech-savvy individual with a passion for next-generation technology and its application within marketing and sales.
A collaborator with a strong track record of partnering with multiple stakeholder groups to deliver high-quality content across different geographies and cultures.
A qualified expert with a Bachelor’s degree in business or a quantitative field (advanced degree preferred) and expertise in tools like Veeva Vault PromoMats and DAM systems
Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity!
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.