Digital Banking Analyst

Your Career. Your Story. Let's Write the Next Chapter Together.

At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education.

What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future.

If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us.

Job Description

Knowledgeable of all aspects of the following platforms and products: Consumer Electronic Banking (CeB), Business Electronic Banking (BeB), consumer mobile banking, business mobile banking, Bill Pay, People Pay, External Funds Transfer, Consumer Mobile Deposit Capture, Business Mobile Deposit Capture, Online Account Opening (OAC), Voice Banking (VRU), and other products as the need arises by performing the following duties.

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Duties and Responsibilities include the following.

• Maintains an overall understanding of digital banking landscape including trends, emerging players, and business models that have the potential to disrupt, complement and/or enhance Origin’s existing businesses.
• Assists Director of Digital Banking with monitoring of all Digital Banking systems to ensure systems are operating throughout the day; notifies applicable service provider when systems are down.
• Interacts with customers as needed regarding questions and disputes.
• Assists Director of Digital Banking and serves as technical support person to all areas of Digital Banking.
• Assists customers with PC, Internet, mobile devices, and MS Office applications as they relate to Digital Banking products and services.
• Assists customers with personal finance tools such as Quicken, QuickBooks, and Mint.
• Assists Treasury Management Team with D1 Business and Mobile Banking issues and requests.
• Supports Commercial customers with Treasury Management services as needed.
• Identifies potential roadblocks and develops recommendations.
• Assists execution teams to implement digital products, services, and enhancements.
• Assist Director of Digital Banking with implementation projects and software conversions as it relates to all areas of Digital Banking.
• Provides Customer Support and Treasury Management teams with technical information on system enhancements and FAQ’s in an effort to support internal and external clients.
• Assists Director of Digital Banking with all aspects of Digital Banking Solutions and help maintain written policies and procedures for Digital Banking products and services.
• Works with internal and external subject matter experts.
• Assists Director of Digital Banking with the implementation of new products and services.

• Stays abreast of Digital Banking systems and product enhancements.

Supervisory Responsibilities                                                       

This job has no supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                     

Bachelor's degree (B. A.) from four-year college or university in Computer Information Systems or IT-related degree preferred; minimum five years’ experience working with large scale projects, preferably with a large telecom, banking or technical company; or equivalent combination of education and experience.  Management experience preferred.

Physical Demands  

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.  The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment  

The noise level in the work environment is usually moderate.

This job description reflects Management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.  Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs.  This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. 

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Compensation Details

We believe in competitive compensation. The minimum average base pay for this position based on market is:

$45,656.00

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The minimum base pay could be increased based on factors such as skills, education, or experience. The base pay listed does not include incentives, bonuses, or benefits. We also offer a generous benefits package (more information on benefits can be found here).

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Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights