With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Key Responsibilities
Digital Agent Coordination & Support
Support intake, tracking, and prioritization of digital agent and AI‑enabled use cases across the Data Office/Data IT.
Help maintain visibility into active, upcoming, and proposed digital agent work.
Assist with documenting digital agents, including purpose, users, data inputs, controls, and expected outcomes.
Support coordination of delivery activities such as requirements clarification, testing support, release communications, and adoption readiness.
Support research, experimentation, and proof‑of‑concept activities related to digital agents, which may include light scripting, prompt refinement, or basic model exploration in collaboration with technical teams.
Governance, Controls & Lifecycle Support
Work with Data Governance, Technology, Risk, Security, and Architecture teams to help ensure digital agents follow Arch standards for data quality, privacy, security, and responsible AI.
Support basic lifecycle tracking for digital agents (from intake through deployment and monitoring).
Assist in preparing materials for governance meetings and leadership updates related to digital agents and AI work.
Contribute to documentation, operating materials, and artifacts needed to support pilot initiatives and future scaling.
AINA & Segment Support (Data Office/Data IT–Led)
Support coordination of Data Office/Data IT digital agents that serve AINA business needs.
Help act as a point of contact between business stakeholders and Data Office/Data IT delivery teams.
Assist in gathering business requirements and translating them into well‑defined, governed solutions.
Help ensure AINA‑specific considerations (such as regulatory or operational needs) are reflected in planning and delivery.
Support transparency into how AINA‑focused solutions align with broader Arch and global initiatives.
Enterprise & Global Collaboration
Support enterprise and global data initiatives in coordination with senior data and technology leadership.
Assist with identifying opportunities to reuse solutions and reduce duplication across segments.
Help coordinate with internal teams and external partners as needed to support delivery and alignment with enterprise data and AI strategy.
Communication & Enablement
Help prepare tracking views, summaries, and simple one‑page updates for leadership and stakeholders.
Translate technical concepts into clear, easy‑to‑understand summaries for non‑technical audiences.
Support change management and adoption activities, such as FAQs, release notes, and basic enablement materials.
Skills & Qualifications
Required
Strong organizational and coordination skills.
Ability to work well with both technical teams and business partners.
Clear written and verbal communication skills.
Willingness to learn and work in emerging areas such as AI and digital agents.
Foundational understanding of data and AI concepts, or demonstrated ability and interest in developing this understanding, with the ability to:Grasp how AI systems and large language models generally work
Collaborate effectively with data engineers, analysts, and vendors
Recognize basic risks, dependencies, and governance considerations
Preferred
Basic familiarity with AI, machine learning, or analytics concepts through coursework, internships, or early work experience.
Exposure to basic scripting, analytics, or model experimentation (e.g., Python, notebooks, low‑code tools, or similar), particularly in support of learning, research, or proof‑of‑concept work.
Exposure to prompt design or AI tools (formal experience not required).
Interest in data governance, data quality, or responsible use of data and AI.
Experience working in team‑based or cross‑functional environments.
Interest in insurance, financial services, or regulated industries.
What Success Looks Like
Digital agent work is well‑organized, visible, and clearly communicated.
Stakeholders understand what is being built, why it matters, and how it will be used.
Governance and documentation are handled consistently and thoughtfully.
The Data Office/Data IT is seen as a supportive, reliable partner for digital agent and AI‑enabled work
Demonstrates growing capability and independence over time, positioning the role for expanded responsibility or progression within the digital agent and AI enablement space.
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$85,000 - $100,000/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.
10200 Arch Capital Services LLC