Devops Engineer

So, what’s the role all about?

NiCE enables organizations to address today’s consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud customer experience platform.

CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, continuous learning, and the adoption of advanced technologies at scale.

We are looking for a DevOps Engineer to join our CSA Infrastructure team. In this role, you will play a key part in building, operating, and evolving cloud infrastructure across AWS and Azure, working closely with development, QA, and security teams.

How will you make an impact?

• Manage and support cloud infrastructure on AWS and Azure, ensuring availability, security, and cost efficiency
• Contribute to infrastructure automation using Infrastructure as Code (IaC)
• Collaborate with development and cross-functional teams to improve development and operational workflows while maintaining robust CI/CD pipelines
• Monitor system performance, investigate issues, and lead troubleshooting and optimization efforts
• Apply DevOps best practices to improve reliability, scalability, and deployment velocity
• Continuously evaluate and adopt new tools, technologies, and best practices while using AI in your development

Have you got what it takes?

• BSc in Computer Science, Computer Engineering, Software Engineering
• 2–4 years of hands-on experience as a DevOps Engineer or in a similar role
• Strong experience with AWS services (Azure experience is a strong advantage)
• Good programming/scripting skills, especially in Python
• Experience with Infrastructure as Code (CDK / CloudFormation / Terraform)
• Experience with CI/CD tools (e.g., GitHub Actions, Jenkins, etc.)
• Familiarity with Linux environments and cloud-native architectures
• Understanding of monitoring, logging, and alerting concepts

Soft skills

• Strong ownership mindset with the ability to work independently
• Excellent collaboration and interpersonal skills
• Self-driven, proactive, and eager to learn
• Ability to manage multiple tasks and meet deadlines
• Global mindset and strong communication skills in English

What’s in it for you?

Join an ever-growing, market-disrupting global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and innovative environment. As a market leader, every day at NICE is an opportunity to learn, grow, and make an impact.

We offer extensive internal career opportunities across roles, disciplines, domains, and geographies. If you are passionate about technology, motivated to improve systems at scale, and excited to constantly raise the bar — you may just be our next NICEr.

 

Requisition ID: 9624

Reporting into: Tech Manager

Role Type: Individual Contributor