Development Services Technician

Are you an experienced customer service expert? Great! Bilingual? Even better!

Start your career with us and apply to join our call center team today! As a Development Services Technician, you will provide customer service to internal and external customers relating to permitting processes.

About Us

For more than 60 years, the Maricopa County Environmental Services Department has been working with our community to ensure a safe and healthy environment. Maintaining a healthy environment improves the quality of life and seeks to prevent exposure to mosquito-borne diseases and hazardous substances in food, water, and soil. We are using education and innovative methods to protect more than 4 million residents of Maricopa County and its visitors.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Two years of administrative duties and paraprofessional technical customer support experience

• High school diploma or GED

• Post-secondary education may substitute for the experience requirement on a year-for-year basis

We Also Value

• Experience in a call center environment

• Proficient bilingual skills in English and Spanish

• Experience working in a governmental permitting environment and using automated permit-tracking systems

• Experience with permitting and construction or building trades code requirements

• Experience with the interpretation of federal, state, and county statutes, codes, etc.

Job Contributions

• Defuse confrontational exchanges with dissatisfied customers on the telephone

• Serve as a resource for citizens and other department staff on other agencies that can be contacted to help resolve complex environmental issues where the department does not have jurisdiction

• Enter and retrieve data from or into a database while simultaneously conversing with customers; type general correspondence regarding compliance and status of permits; respond to the permit-related questions via e-mail and other departmental information for tracking purposes

• Receive website and facsimile-generated inquiries and accurately enter required information into Permit Center software for routing to the correct staff member and/or program; maintains all web and facsimile-generated application forms in accordance with the department's record retention policy

• Learn and follow standard operating procedures relating to customer service, record retention, and manage inquiries from customers by researching and providing general permit and inspection information

• Route inquiries to the appropriate subject matter experts when necessary

• Regularly research, correspond, contact, and maintain an accurate phone and mailing list of other governmental and private agencies that handle various complex environmental issues to assist customers' inquiries and situations when the department does not have jurisdiction; accurately input contact information for these agencies into the Environmental Services Card File

• Deliver delinquent and pending invoices, along with legal documentation advising stakeholders of permit status

• Other duties as assigned

Working Conditions

• Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly, or requires walking or standing to a significant degree

• Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

• Ability to routinely carry documents, supplies, or boxes weighing up to 20 pounds in an office environment and occasionally move boxes of copy paper, documents, or files weighing up to 20 pounds within storage areas or onto a transport device (dolly, cart, or hand-truck). Transport boxes of copy paper, documents, or files, each weighing up to 20 pounds, within an office building using a transport device (dolly, cart, or hand truck), and unload them. Must have the ability to stand at a copy machine or service counter for up to 30 minutes