Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Unified Communications Engineering team is seeking a hands-on Engineer 4 with deep BroadWorks/BroadSoft and VoIP expertise to design, engineer, and operate carrier grade UC/VoIP platforms. You will be part of a collaborative engineering team and will be expected to contribute across the full lifecycle of the platform—including engineering, solution design, day to day operations, driving automation, and advancing overall operational excellence—while partnering closely with Product, QA, and vendor engineering to deliver secure, reliable, and highly scalable voice services.
This position blends systems engineering and DevOps, requiring strong knowledge of infrastructure automation (Ansible,), observability platforms (Grafana, Prometheus, ELK), and scripting/development (Python/ Bash) to streamline deployments, enhance platform operability, and reduce MTTR across the environment.
Job Description
The Unified Communications Engineering organization at Comcast innovates, develops, delivers, and operates voice and unified communications products to our residential, commercial, and wholesale customers. As a member of this team, you will be part of a high-performance engineering organization focused on providing the most reliable, secure, and high-quality experience at scale to our customers. Our teams achieve this outcome by continuously improving our products utilizing modern DevSecOps practices in an end-to-end approach. Our culture focuses on constant learning, embracing diversity, fostering inclusivity, empowering individuals, dynamic collaboration, and promoting open communications. Comcast voice and unified communications products set the standard in a highly competitive marketplace, and it is through our technology driven approach that we achieve the best customer experience for our products.
Responsibilities
- Contribute across the full lifecycle of the Unified Communications/VoIP platform, including solution design, engineering, deployment, operations, and optimization.
- Work as part of a collaborative engineering team to design and enhance BroadWorks/BroadSoft‑based UCaaS and VoIP services, ensuring stability, scalability, and high availability.
- Participate in platform engineering and architecture activities, including design reviews, feature enablement, configuration development, and system integration.
- Perform day‑to‑day operational support, including troubleshooting complex SIP call flows, analyzing logs, resolving production issues, and supporting Tier‑IV escalations.
- Drive automation for provisioning, configuration management, monitoring, and operational workflows using Python, Go, Bash, Ansible, and Terraform.
- Promote operational excellence by developing runbooks, standard operating procedures, and improving observability and reliability.
- Collaborate closely with cross‑functional teams—Product, QA, Operations, and vendor engineering—to ensure seamless delivery of platform features and services.
- Support platform upgrades, feature deployments, and new service integrations ensuring adherence to change management and MOP processes.
- Contribute to enhancing monitoring, alerting, and dashboarding to proactively identify, troubleshoot, and prevent service issues.
- Ensure all UC/VoIP solutions meet Comcast standards for security, reliability, resiliency, and redundancy.
Required Skills
- Strong hands‑on expertise with BroadWorks/BroadSoft application servers, XSPs, DMS, and provisioning workflows.
- Deep understanding of SIP, RTP/SRTP, TLS, call routing, codec negotiation, and VoIP troubleshooting tools.
- Experience supporting carrier‑grade VoIP environments and hosted PBX/SIP trunking services.
- Strong Linux systems administration skills across installation, configuration, performance tuning, and debugging.
- Knowledge of networking essentials including routing, QoS, DNS, NTP, DHCP, NAT, firewalling, and SBC interactions.
- Hands‑on experience with Ansible, Git-based workflows, and Infrastructure-as-Code.
- Ability to build internal automation and tooling using Python & Bash.
- Experience with Virtualization platforms like OpenStack is a plus
- Proficiency with Grafana, Prometheus, and ELK/Elastic for dashboards, alerts, metrics, and log analytics.
- Understanding of SRE concepts like MTTR, RCA, and service-level indicators.
- Strong ability to partner across multiple engineering and operations teams.
- Clear written and verbal communication skills; capable of authoring design documents, runbooks, and operational guides.
- Ability to work in a fast-paced engineering environment requiring initiative, ownership, and self-directed problem solving.
Core Responsibilities
- Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
- Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases.
- Trains junior Software Development Engineers on internally developed software applications.
- Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports.
- Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
- Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers.
- Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget.
- Works with Quality Assurance team to determine if applications fit specification and technical requirements.
- Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty.
- Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.