The Recon Manager is responsible for quality control and ensuring efficient, cost-effective output of the reconditioning team. The perfect candidate for this position will have at least 2-3 years of experience directly managing an automotive reconditioning department. The candidate must have a demonstrated track record of establishing vehicle reconditioning processes and protocols with a sense of quality while controlling costs. The candidate must be a strong team builder with the ability to manage, motivate, and lead their team with high attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Responsible for all internal repair orders written for pre-owned vehicles, required recalls and reconditioning service for all used vehicles.
- Participate in service and sales team meetings to provide updates on prior day performance.
- In conjunction with Service and QL Managers, the recon advisor will coordinate reconditioning within the Quick Lanes, and all other repairs and detail vendors.
- Identify all store inventory with open recalls, schedule and complete when parts are available.
- Liaise with parts/service team for timely recall completion.
- Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection/Certification which shall be performed and what is required to bring vehicle up to standards.
- Create a comprehensive estimate based on their inspection and technician findings. The estimate must contain specific work required, total cost and timing prior to work being performed.
- Communicate to get approval for additional work when needed.
- All repairs shall be on single repair order and closed as soon as possible.
- Manage all reconditioning within After-Sales in the DMS system, utilizing all functions which will maintain the status of all vehicles.
- Ensure best parts options and correct price is used for all recon work.
- Ensure the correct labor time and sale amount are used based on an approved labor time guide.
- Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
- Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.
Requirements:
- Must have a valid driver's license and have and maintain an acceptable, safe driving record.
- Ability to drive manual transmission vehicles.
- Demonstrated customer service skills.
- Previous industry knowledge preferred.
- High school diploma or the equivalent.
- Ability to read and comprehend written instructions and information.
- Production related experience preferred.
- Excellent written, oral and interpersonal communication skills.
Physical Requirements:
- Exposure to inclement weather.
- Ability to operate an automobile.
- Prolonged periods of standing, stooping and bending.
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.