We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!
If you are interested and qualified for this role, we invite you to apply.
The Desktop Technician role will install, configure, maintain, and repair computer hardware, software, operating systems, and peripherals. They will also provide technical support and training to end users in the use of hardware, software, and accessories (including BYOD where applicable). Travel will be required as needed to other locations but will rarely be overnight.
Essential Functions/Responsibilities:
Hardware \ software support to our internal clients
- PC imaging and deployment
- Cellular device and tablet support (both corporate owned and BYOD)
- Perform installation, configuration, maintenance, troubleshooting and repair of end-user technology
- Responds to incidents that are escalated by the Support Center staff within established SLA’s and with the appropriate level of urgency
- Assists in relocating computing hardware for single, multi-client and branch moves
Project Management Functions
- Assist / Co-manage the relevant technology portions of Facilities projects (building openings, moves, closures, renovations) from kickoff to closure
- Assist / Co-manage various technology projects for the Desktop Team and Support Center
- Participates in project meetings pertaining to assigned projects as appropriate
Administrative Functions
- Uses corporate incident management/service fulfillment system to record and track all support tasks
- Maintains IT asset management records hardware and software
- Contributes to the improvement and enhancement of current processes and procedures
- Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
- Ensure consistent adherence to hardware and software standards; as well as support issues for First Financial LOBs
Other duties as assigned by management
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:
- 1 - 3 years hands on experience providing hardware/software support
- Demonstrated experience successfully working in cross-functional teams
- Demonstrated experience working in a fast paced, very fluid, “dynamic” environment
- Associate’s Degree and/or 1-3 years related experience in information technology or related field; or equivalent combination of education and experience
- Thorough knowledge of computer Hardware \ Software
- Thorough experience with Windows PC operating systems
- Advanced written and oral communication skills
- Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Excellent customer service orientation
- Working knowledge of voice and data networking protocols
- Advanced knowledge of all Microsoft Office products, including Visio and Project
- Advanced problem-solving skills; ability to effectively prioritize and complete tasks
Preferred Knowledge and Skills:
- Microsoft
- A+
- Network+
- Basic SCCM knowledge
- Basic Intune MDM knowledge
Level of Complexity and Scope:
Degree of Independence and Decision-Making:
Required Supervisory Responsibilities:
Physical Requirements:
- Occasionally lift / team lift 50-100 lbs.
- Frequently lifts and carries up to 20 lbs.
- Frequently sits, stands, walks and drives.
Development and Training (Optional):
- Required Talent Management Courses
- Microsoft, ITIL, or other relevant courses as requested or determined by supervisor and with proper approval
- External Classes – Authorized tuition assistance course curriculum
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Pay Range:
$23.56/hr to $28.37/hr
Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.
Incentive Eligibility
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
We are an E-Verify Employer.