Job Description:
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
What you will do to contribute to the company's success:
Set forth below is a list of the essential duties and responsibilities or essential functions of this position.
- Responds and supports Sarbanes-Oxley (SOX) access requests and Cable One company managed applications from internal customers
- Maintains access management systems of company in-scope applications which includes provisioning, modifying and disabling access.
- Processes onboarding and offboarding.
- Assists with providing evidence for audit requests.
- Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
- Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
- Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
- Supports and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
- Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed. Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.
Qualifications
- Associate’s degree (A.A.) from two-year college or university; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Knowledge of Windows 10 and 11
- Flexible
- Six months to one year experience with Microsoft Active Directory preferred.
- Strong customer services skills.
- Ability to work independently as well as within a team.
- Must be detail oriented.
- Proficient computer skills in Windows Client OS.
- Familiarity with SOX compliance preferred.
- Powershell knowledge preferred.
- Must be able to work on-call evenings and weekends on a rotating basis.
Highlights
- Customers are internal associates
- Must be able to train onsite for up to 2 weeks with hybrid schedule available post training completion.
- Flexible Schedule after training is completed.
- Location: Phoenix, AZ
Core Competencies
- Committed: Values each and every customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.