Desktop & Mobility - Part Time Associate

Overview

Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes — while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.

Headquartered in metro Atlanta, we’re powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.

Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

We’re always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.

Jackson Healthcare, a top 3 national healthcare staffing, search, technologies, and manufacturing firm located in Alpharetta, is offering a Part-Time Desktop & Mobility Support opportunity!

Are you considering a career in technology and looking for experience? Maybe you are taking technology courses or pursuing a Bachelor’s degree in a technology-related field and need experience to supplement your classroom knowledge? Jackson Healthcare is seeking a Part-Time Desktop & Mobility Support Associate to assist our Support team for 6 months (with option to extend) with procuring, configuring and deploying end user systems. Part-Time Desktop and Mobility Support responsibilities include configuring and deploying end user mobility devices (Laptops, Tablets, Phones). To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should be familiar with popular operating systems and have the ability to work with minimal supervision. Ultimately, you will help establish our reputation as a department that offers excellent customer support during all deployments of new and replacement hardware.

Come gain the experience you need while helping to further Jackson Healthcare’s strategy and mission: to improve the delivery of patient care and the lives of everyone we touch. And your work will positively impact the multiple nonprofit organizations we directly support. Find purpose in your work at Jackson Healthcare, ranked a “Best Places to Work” by Fortune and the Atlanta Business Chronicle!

This role is fully onsite (not hybrid) in our Alpharetta, GA office and will run for 6 months (with option to extend) from date of hire.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Image computers and perform post configurations
• Setup desks for end users (Monitors, docking stations)
• Deploy computers to end users and ensure all applications/files have been migrated
• Work with Dell support to coordinate warranty replacements
• Update our inventory systems as systems change ownership.

• Work with Support Center department to assist with support incidents/requests
• Follow up with customers to ensure their technical issues are resolved
• Deploy cell phones using mobile device management. (New and Upgrade)
 

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
• High school diploma required
 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Adaptability: Ability to embrace change and shift focus when unexpected work arises.

• Time Management: Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.

• Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.
• Familiarity with our industry is a plus
• Understanding of iOS and Android
• Understanding of Windows 10
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Onsite (not hybrid) in Alpharetta, GA office

• Hours/days can be flexible and will be worked out with manager; 8:30AM-5:30PM weekdays; up to 28 hours/week