[What the role is]
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.[What you will be working on]
Who we are
Digital Excellence & Products Division (DXD) is a part of GovTech that is committed to enabling MOE’s digital transformation by delivering reliable, high-quality, and impactful digital products and services. We work closely with stakeholders to create better experiences for schools, educators, students, parents, and MOE officers through technology. We are looking for people who will share the same excitement and passion to develop meaningful products, platforms, and solutions for public good.
Consider making Digital Excellence and Products Division (DXD) your next opportunity if…
You believe in the mission to advance education through tech innovation
Join us at DXD to empower educators, students, and parents with digital solutions, and create an integrated tech ecosystem that adds exponential value. We're dedicated to transforming education through innovative products.
You actively use an open canvas to drive change and make a lasting impact
Lead transformative change in education working alongside purpose-driven educators, designers, engineers, and product managers. Our flat culture grants you the autonomy to drive impactful initiatives while navigating complex government needs.
You consistently recognise boundless potential in others and want to grow a team of dedicated designers
Empower a team of designers to reach their full potential by nurturing their unique strengths and abilities. As a leader, you'll be responsible for taking DXD's design standards to the next level, making a significant impact alongside your team.
As a Design Manager, you will lead a team of designers whilst shaping design strategy, driving best practices, and ensuring the delivery of high-quality, user-centred designs across MOE's digital products.
Leading and Empowering Your Team
You'll define and communicate the design vision and strategy, ensuring consistently high-quality work across the team.
You'll establish structures and processes that cultivate a strong design culture and help designers grow in their practice.
You'll manage your designers' performance and growth through career development plans, skill pathways, and performance evaluations.
As a mentor and coach, you'll ensure they're learning and growing in their craft whilst driving for exceptional quality.
You'll maintain oversight of all design work to ensure alignment with agency objectives and adherence to design standards.
You'll manage and oversee vendor design work to ensure adherence to design and usability standards and guidelines.
Shaping Strategy and Vision
You'll work with directors, product managers, developers, and cross-functional leads to map product strategy, manage priorities, and allocate resources optimally.
You'll partner with stakeholders to ensure design is prominently featured at all stages of delivery.
You'll influence and educate stakeholders and senior management on design principles to establish a unified, user-centred approach.
You'll foster a design culture by championing user-centered design thinking throughout the organisation.
You'll collaborate with other government agencies to share knowledge and best practices, elevating MOE's UX maturity.
Demonstrating Impact
You'll establish and track UX metrics to measure the effectiveness and impact of design solutions.
You'll curate and communicate UX impact beyond product delivery, demonstrating how user-centred decisions lead to better outcomes.
Contributing to the Design Community
You'll lead design initiatives, pilot new approaches, and actively contribute to learning sessions for the GovTech design community.
You'll serve as a role model, propose improvements, and continuously develop yourself professionally.
You'll be open to working on project design deliverables where required.
[What we are looking for]
Experience and Education: 10–12 years in UX design with at least 5 years in a managerial role, including experience managing designers and vendors. Bachelor's or Master's degree in Product Design, Human-Computer Interaction, or related field.
Design Expertise: Strong understanding of UX principles, user research methodologies, and data-driven design. Proficient in Figma, Sketch, Adobe CC, or similar tools.
Strategic Thinking: Proven ability to drive strategic initiatives and influence design culture at an organisational level, demonstrated through a strong portfolio.
Leadership: Proven ability to work with cross-functional teams, senior stakeholders, and leadership. Experience mapping career pathways and supporting designers' professional growth.
Vendor Management: Experience managing and overseeing design vendors and hiring agencies to ensure adherence to standards and guidelines.
Communication: Excellent communication and storytelling skills to present findings clearly and educate decision-makers on design principles.
Analytical Mindset: Strong analytical thinking with attention to detail and ability to handle ambiguity.
User Advocacy: Strong empathy for users with a commitment to design craft and quality.
Passion: You believe in using technology for public good whilst navigating complex government needs.