TITLE: Deputy Program Manager – Field Operations
LOCATION: Houston, TX or El Paso, TX
About Us
The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.
About the Team
We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.
What you’ll be part of – TPG Culture
At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day.
Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.
About the Role
The Deputy Program Manager, in partnership with the Program Manager, is responsible for oversight of a large‑scale, multi‑location field operations program operating nationwide. This role provides leadership to a sizable workforce, ensuring adherence to contractual requirements and consistent delivery of high‑quality services. The Deputy Program Manager supports administrative, operational, compliance, quality control, and financial components of the program while ensuring staff operate in alignment with company standards and values.
What You’ll Do
- Lead and manage decentralized teams responsible for day‑to‑day field operations across multiple hub locations.
- Conduct frequent site visits to engage staff and monitor operational performance.
- Establish clear standards for field staff appearance, identification, and professional conduct.
- Ensure in‑person visit protocols and codes of conduct are consistently followed.
- Ensure all operational deliverables are completed on time, within scope, and within budget.
- Make timely, data‑driven decisions while assessing risk and operational impact.
- Leverage technology to enhance efficiency, transparency, accountability, and quality.
- Ensure uniform communication, implementation, and execution of processes and procedures across all locations.
- Monitor, coach, and mentor management staff to promote performance and accountability.
- Assist managers in resolving employee issues in partnership with People Services.
- Review operational reports and analyze data to identify gaps and site‑specific issues.
- Build and maintain productive relationships with internal and external stakeholders.
- Ensure compliance with applicable regulations and company policies.
- Partner with training teams to ensure staff training and certifications remain current.
- Assist with employee evaluations and performance reviews.
- Identify and support management and staff training needs.
- Conduct audits to ensure operational, administrative, and contractual compliance.
- Monitor labor hours, utilization, overtime, non‑billable expenses, and attrition.
- Coordinate operational start‑ups and closures in collaboration with logistics teams.
- Perform other duties as assigned.
Minimum Qualifications & Skills
- Possess a Master’s degree from an accredited university (may be substituted with a bachelor’s degree and six years of relevant experience).
- 4 years relevant program management experience in the areas related to law enforcement, social work, case work, public health, security, child protective services or similar fields.
- 3 years supervisory experience leading at least 100 decentralized employees.
- Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders.
- Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
Foster a positive culture rooted in teamwork, accountability, and shared purpose.
Collaborate across all operational support areas to ensure company best practices are continuously incorporated and consistently executed across the program.
- Strong oral, written, and interpersonal communication skills.
- Must have analytical skills and report writing experience.
- Ability to multi-task; be observant and anticipate operational needs.
- Must be accessible by mobile phone 24/7/365.
- Bilingual in English and Spanish preferred.
- The work schedule may fluctuate according to work demands, must be available to work a flexible schedule, including nights, graveyard, holidays, and weekends.
- Travel is required frequently between offices, within the service area, and to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.
Thrive in a 24/7 fast paced, ever evolving environment.
- Must show proof of a valid US passport or be in the process of obtaining one.
Condition of Employment
- Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Clearance Requirements
- Ability to obtain/maintain a Security Clearance.
- Favorable credit check for all cleared positions.
- Successfully pass a background investigation, drug screen.
- May be required to pass or present specific requirements (i.e. DOT exam, vaccinations, CPR, flu shot, driver’s license).
- US Citizenship.
Physical Demands
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 0% - 10% of the time.
- Lifting/Pulling/Pushing: 0% - 10% of the time, must be able to lift up to 40 lbs.
- Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com