Who We're Looking For (Position Overview):
The Deputy Program Manager supports the Program Manager in the day‑to‑day execution of a large‑scale federal IT end‑user support contract. The DPM is responsible for operational leadership across service desk and desktop support functions, ensuring consistent service delivery, Service Level Agreement (SLA) performance, and customer satisfaction. The DPM serves as the alternate point of contact to the Government and assumes full program leadership responsibilities in the absence of the Program Manager.
Key Responsibilities