Deputy Mission Director

Deputy Mission Director

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) is looking for a Deputy Mission Director for the Boeing Operations Center (BOC) based out of Seal Beach, California.

Position Responsibilities: 

The Deputy Mission Director (MD) role involves prioritizing, coordinating and driving action to resolution of aircraft operational issues for one of four designated zones (737/777/787/Legacy). Advising and informing all involved groups and leadership of progress through oral and written communication.  Key responsibilities include:

• Maintaining situational awareness and overseeing the daily workload to safely meet on-time performance and drive resolution
• Reducing the time required for Aircraft on Ground (AOG) issues by coordinating and driving action to resolution through multiple organizations
• Project managing and communicating AOGs for visibility/escalation as the primary interface to Boeing leadership
• Coordinating with operators, field service, service engineering, spares, and other stakeholders to identify necessary resources
• Running customer-facing meetings, coordinating action items, and tracking AOG closures with Operation Center teammates, SMEs, Airline Support Engineers and Field Service Representatives
• Hosting internal meetings as required when AOG events necessitate assistance from Cross-Organizational departments and initiating specific resources needed to facilitate resolution
• Serving as the initial point of contact for Emergent Issues, elevating significant events by issuing an "Emergent Issue" email to inform executive leadership of events needing immediate attention or knowledge
• Running a daily Emergent Issue Meeting of Cross-Organizational groups including Executive Leadership
• Assessing the importance of each identified AOG situation and incorporating it into the relevant MD tool if it meets elevation criteria for inclusion in the Boeing Operations Center Executive Daily Status report
• Documenting and emailing comprehensive shift handover reports on critical items to ensure the upcoming shift is set up for success
• Promoting brand awareness by highlighting positive team actions that increase customer satisfaction
• Leading multi-discipline projects & initiatives that impact the Operations Center and Customer Support

This position is expected to be 100% onsite/ travel is required as needed. The selected candidate will be required to work on-site in Seal Beach, CA.

Basic Qualifications (Required Skills/Experience):           

• Ability to work a variable shift schedule including nights, weekends, and holidays.  This is 7 days on / 7 days off (12-hour shifts).  Your schedule may vary to support the business need.
• Excellent written and oral communication skills; capable of communicating effectively to all stakeholders including customers and Executive-Level leadership
• 10+ years of experience in commercial aircraft operations or support
• Technical research agility on multiple airplane models
• Experience working with organizational leaders to develop and implement plans and objectives to meet requirements 
• Ability to interpret drawings, system schematics, wiring diagrams, and other technical documents

Preferred Qualifications (Desired Skills/Experience):

• Proven experience with airplane systems to troubleshoot in-service problems, including flight ramp experience on airplane system troubleshooting
• Airline maintenance operations experience
• Airplane production experience involving systems troubleshooting
• Experience working in an airline MOC
• Project management experience
• Bachelor of Science degree

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.  

Summary Pay Range: $124,100 - $167,900

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning