Deputy Executive Director Office of Resolution Management

Deputy Executive Director Office of Resolution Management

Department: Department of Veterans Affairs

Location(s): Washington, District of Columbia

Salary Range: $151661 - $228000 Per Year

Job Summary: The Office of Resolution Management (ORM) aims to prevent and address unlawful employment discrimination while promoting equal opportunity for Department of Veterans Affairs (VA) employees and stakeholders. The Deputy Executive Director for ORM (DED/ORM) is in the Office of the Executive Director for ORM (ED/ORM), within the Office of the Secretary of Veteran Affairs.

Major Duties:

• Providing day-to-day operational oversight of ORM and performing assignments to achieve organizational and departmental objectives; Administering the Department-wide discrimination complaints processes in a manner that ensures the prompt, equitable, and efficient processing of informal and formal discrimination complaints to include counseling, case management, administrative functions, and investigations; Coordinating the development of VA's programs and initiatives with the U.S. Equal Employment Opportunity Commission (EEOC); Providing oversight of VA's intake and processing of external discrimination complaints through the External Civil Rights Discrimination Complaints Program; Ensuring Department-wide resolution management initiatives align with VA strategic goals and objectives and comply with external legislation and Executive Orders; Providing executive leadership through six subordinate Directors who are responsible for overall EEO field operations for processing EEO and external complaints, EEO data and analytics, to include agency reporting, EEO policy oversight and compliance, and EEO Systems.

Qualifications: To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications. TQ1: Demonstrated experience in successfully leading and managing a program that administers complex, rules-based services for a large group of customers to drive performance. TQ2: Demonstrated experience aligning programs and reporting with organizational strategy, resource management, and mission outcomes. EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position. There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality. ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES.

How to Apply: Your complete application must be received by 11:59 pm EST on the closing date, 05/18/2026. Please read all instructions before you begin. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select and upload your résumé and/or other required documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the "Include Personal Information" section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. It is applicant's responsibility to verify that information entered and uploaded, (i.e., resume and other required documents) is complete, accurate, and submitted by the closing date. Human Resources will not modify or change any part of your application. Application packages will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed, and no further consideration will be given to additional application packages.

Application Deadline: 2026-05-18