Deputy Director of Operations

Deputy Director of Operations – JLL

What this job involves: At JLL, we are seeking an experienced Deputy Director of Operations to directly assist our Director of Operations in managing and overseeing all mechanical, electrical, and plumbing repairs, maintenance, and operations at a medical center campus and Central Energy Plant. In this critical leadership role, you will help direct program development, maintenance operations, quality control, staffing, training, performance management, and vendor relationships while ensuring regulatory compliance and operational excellence. You'll create an environment that supports developing high-performing professionals while ensuring compliance with The Joint Commission (TJC), CMS, IDPH, and other regulatory agencies that reflects JLL's commitment to shaping the future of real estate for a better world through sustainable and efficient healthcare facilities supporting critical patient care environments.

What your day-to-day will look like:

Operations Leadership and Management:

• Support building and systems operations through integrated facilities management approach to ensure high infrastructure availability and client satisfaction

• Directly supervise represented engineering and maintenance staff while serving as primary backup for Director of Operations

• Collaborate with leadership to coordinate integration with project management, compliance, and workplace experience teams

• Provide coaching and mentoring to build high-performing operations team while fostering professional development

• Assist in developing strategic plans that support client objectives with focus on innovation and best practices

Regulatory Compliance and Quality Assurance:

• Ensure all maintenance operations comply with regulatory requirements from The Joint Commission (TJC), CMS, IDPH, and other agencies

• Support TJC, CMS, and IDPH compliance inspections, testing, maintenance, and repairs

• Oversee CMMS implementation and management across campus operations

• Ensure consistent maintenance management practices and achievement of Key Performance Indicators

• Support reporting of key metrics and maintain comprehensive documentation systems

Financial Management and Strategic Planning:

• Collaborate on operating budget preparation and actively manage expenses to ensure compliance with client and contractual requirements

• Support Facility Condition Assessments and their integration into Capital infrastructure plan

• Plan and coordinate major projects and service interruptions with clients and affected stakeholders

• Manage MEP vendors and collaborate with Sourcing & Procurement on contract administration

Safety and Process Improvement:

• Proactively support safety culture development and implementation of incident-free workplace practices

• Ensure understanding of safety and environmental concerns related to building systems and equipment

• Drive continuous improvement initiatives and operational efficiency enhancements

• Maintain expertise in periodic maintenance planning and administration

Required Qualifications:

• Bachelor's degree in engineering, engineering technology, operations management, or related field

• Minimum 7 years of direct supervision experience in multi-building operations and Union environment

• At least 5 years of healthcare operations and maintenance experience

• Extensive knowledge of mechanical, electrical, plumbing, and fire suppression systems in commercial/critical facilities

• Strong interpersonal skills with excellent oral and written communication abilities

• Superior organizational skills and collaborative management style

• Proficiency with CMMS and standard office IT systems including MS Office and SharePoint

• Understanding of safety and environmental concerns related to building systems and equipment

• Experience with TJC and other regulatory agency surveys

• Expertise in periodic maintenance planning and administration

• Strong business acumen, including financial planning and analysis

Preferred Qualifications:

• Professional engineering license or facilities management certifications

• Experience managing central energy plant operations

• Knowledge of energy management and sustainability practices

• Background in healthcare operations, construction and renovation projects

• Experience developing and implementing training programs

• Understanding of building automation systems and controls

• Track record of implementing process improvements and operational efficiencies

Career Impact:

This position offers the opportunity to work collaboratively with the client Director of Facilities to ensure alignment with programs, policies, and regulatory requirements while making a meaningful impact on healthcare facility operations and critical patient care environments.

Location: Chicago, IL