Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
Responsibilities :
JOB PURPOSE/MISSION/SUMMARY:
This role is responsible for supporting deployment projects across all phases by collaborating with Project Managers, coordinating with stakeholders, and managing tasks independently. It involves mentoring new team members, monitoring orders and shipments, resolving delivery and scheduling issues, managing deployment changes, and ensuring accurate tracking of order-to-invoice and returns data. The role also includes reviewing project documentation to mitigate risks and proactively escalating issues to ensure smooth installations.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Support PMs across all project phases by independently managing assigned tasks
Identify and resolve issues, reconcile inventory discrepancies, and escalate risks proactively
Provide first-line support for newly trained PMs and DPCs regarding business processes.
Lead internal and customer-facing calls; document minutes, update actions, and track progress
Interface with customers, installation partners, and internal teams during installations, offering bridge support during critical rollouts.
Manage hardware orders, monitor shipments, and ensure timely delivery
Interpret customer POs and handle returns, pickups, and disposals
Maintain and adjust deployment plans based on delivery changes
Resolve scheduling conflicts and manage on-site disruptions during installations
Work with customers to gather asset data, confirm deliveries, and assist with deployment-related tasks.
Initiate asset acceptance to ensure proper inventory relief and closure of deployment activities.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Proficiency in Microsoft Office tools, including Word and PowerPoint
Advanced Excel skills (formulas, functions, tables, ranges)
Strong analytical thinking, data reconciliation, and problem-solving abilities
Excellent oral and written communication skills
Strong customer service and interpersonal skills
Proficient in English and the language of the customer being supported
Able to prioritize and meet tight deadlines
Comfortable with overtime/weekend work during rollouts
Experienced in customer-facing roles and cross-functional collaboration
Proactive in issue identification and escalation
SECURITY COMPLIANCE
Employees are required to maintain compliance with LEXMARK safety, security, and privacy programs. Employees are responsible for being active participants in LEXMARK safety, security, and privacy programs to protect LEXMARK’s business operations, facilities, and physical and intellectual property, and to ensure a safe and secure working environment for all LEXMARK’s employees.
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Bachelor’s Degree
Advanced Excel skills; familiarity with MS Project
Experience with SAP and Business Objects (preferred)
2+ years in hardware deployments, logistics, order management, or project coordination
Knowledge of Project Management Life Cycle; certifications are a plus
Familiarity with Lexmark devices and packaging (preferred)
Basic understanding of logistics operations (e.g., staging, last-mile delivery, global services)
ORGANIZATIONAL CHART (COPY/PASTE ORG CHART):
AUTHORITY & DECISION RIGHTS:
Authorized to resolve escalations independently
Empowered to adjust hardware ordering plans as needed
Responsible for providing status updates on deliverables, dependencies, and issues to PM, Project Team, and Customer Operations Manager
Consults with PM Manager and Customer Operations Manager for complex or high-impact issues
INTERFACES:
Project Managers, Deployment Project Coordinator and Installation Management Process Analyst, Process Analyst of other function group, Geography Counterparts, Customer Operations Managers, Account Managers, and Install Partners.
CAREER PROGRESSION:
Senior Deployment Project Coordinator
Operations Lead
Process Analyst
Project Manager
WORKING CONDITIONS:
40-45 work hours per week but is subject to paid overtime as needed and will follow country HR regulation.
How to Apply ?
Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now!
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