Department Operations Manager

Job Title

Department Operations Manager

Agency

Texas A&M University

Department

Accounting

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

A Glimpse of the Job

The Operations Manager helps anchor the Accounting Department at Mays Business School, serving as its steady center and most visible point of connection for faculty, students, and campus partners. This role is the trusted administrative lead, strategic partner, and welcoming “face” that faculty, students, and campus collaborators rely on. In this role, you will shape the daily rhythm of the department by exercising independent judgment, streamlining operations, and ensuring that every moving part supports a high‑quality teaching and learning environment. You’ll work closely with the Department Head on long‑range planning, guide academic and faculty personnel processes with confidence, and oversee a vibrant student‑worker program that keeps the department running smoothly.

Opportunities to Contribute

• Faculty Personnel & HR Administration - Manage the full life cycle of faculty employment, including recruitment, hiring processes, performance appraisals, and contract letters. Coordinate complex faculty affairs processes such as Promotion and Tenure (P&T), retirement (emeritus) status, and faculty leaves. Administer certain payroll actions, including in-excess and summer compensation paperwork. Assist with the recruitment of PhD students and faculty candidates, ensuring a professional and welcoming search process.

• Academic Operations & Curricular Management - Oversee classroom scheduling, including the coordination of shared college rooms, schedule night exams and manage makeup exam logistics. Manage the course setup process, ensuring proper enrollment limits, restrictions. Coordinate the textbook ordering process and monitor course evaluations and grade submissions for the department. Process curricular change paperwork and maintain catalog and handbook updates. Manages faculty credentialing process. Collect and maintain assessment documentation for all Accounting academic programs to ensure compliance with university standards. Reapply for CPE sponsorship and process certificates for CPE workshops. Serve on various committees related to scheduling, curriculum, and assessment.

• Student Worker Management - Supervise the departmental student worker pool, including hiring, training, performance appraisals, and terminations. Manage the Teaching Assistant pool, assigning and overseeing the work of student assistants to support various instructors. Monitor the overall student worker budget and oversee the proctoring system for departmental exams.

• Facilities & Event Management - Ensure the office is well-stocked, organized, and running smoothly on a daily basis. Maintain all departmental files in both electronic and paper formats, ensuring adherence to records retention policies. Serve as the primary backup support to the Administrative Coordinator to ensure continuous departmental coverage during business hours. Plan and execute major departmental events, including advisory board meetings, faculty retreats, and recognition ceremonies. Oversee special facilities projects, such as renovations and the procurement of new furniture or equipment. Manage award nomination packets and production of departmental awards. Identify areas of process improvement and develop/implement recommendations.

• Administrative Leadership & Strategic Support - Provide direct administrative support to the Department Head, assisting with high-level tasks and strategic initiatives over time. Assists with the collection and reporting of data for internal and external stakeholders. Assist with annual AACSB reporting; assist with data collection for AACSB re-accreditation; monitors compliance with AACSB teaching ratios. Represent the department professionally to all internal and external stakeholders, promoting a culture of service excellence.

Qualifications

Required Education and Experience:

• Bachelor's degree or equivalent combination of education and experience.

• Five years of related experience.

A Well-Qualified Candidate Will Also Possess:

• Master’s degree from an accredited college or university.

• 5 years of experience in program management, human resources, office management, and/or academic advising.

• Experience working at a higher education institution.

• Working knowledge of Texas A&M systems (Emburse, Laserfiche, Adobe Sign, Howdy, Compass, CARS, Canvas, Astra, AEFIS, etc.).

• Experience managing employees (recruitment, training, workload distribution, and performance coaching).

• Ability to multitask and work cooperatively with others.

• Ability to manage large projects and prioritize action items based on deadlines and contingency.

• Excellent communication and presentation skills.

• Ability to handle sensitive faculty personnel matters and confidential student records with the utmost discretion.

• Ability to positively and professionally interact with clients and staff, groups of various sizes.

• Understanding of university policies, retention records requirements, and academic accreditation standards (or willingness to learn).

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.