Demo & Tech Lead - CWC Dubai
Description -
We are looking for a professional to join the Customer Welcome Center (CWC) team in Dubai as a Demo & Tech Lead, whose mission would be ensuring customer demonstrations and briefings are running flawlessly. You’ll partner closely with the CWC team to deliver smooth, high‑impact sessions for customers, prepare AV setups, ensure content is always current and co-maintain our technical infrastructure.
Key Responsibilities
- Own briefing readiness: Set up AV systems (Teams/Zoom/others), microphones, and presentations; perform slide checks and verify end‑to‑end AV readiness before every session.
- Front‑of‑room support: Be the first technical contact during briefings; troubleshoot live issues and escalate to IT through the defined path when needed.
- Welcome & branding assets: Create and personalize welcome screen/templates in line with guidance from the Customer Experience Lead.
- Digital touchpoints: Own the showcase’s digital touchpoint(s) —upload new content and keep all assets current and accurate.
- Content implementation: Publish and implement new showcase content based on inputs from Solutions and/or Customer Experience Leads.
- Inventory & product lifecycle: Add new products to the showcase, update inventory tools, remove EOL items, and coordinate replacements in alignment with the team.
- Documentation: Maintain clear, up‑to‑date runbooks for troubleshooting, accounts, processes, and setup checklists.
- Customer tours & events: Support the team with tours and events as needed.
Requirements
- Bachelor’s degree in Technical fields and/or Audiovisual. Sound knowledge on network.
- Work experience is not required, but appropriate internships related to the job content would be a plus.
- Proficient level of English and Arabic.
Qualifications
- Resourcefulness and a troubleshooting mindset.
- Discipline in organization of assets, tickets.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving skills.
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (United Arab Emirates)
Travel -
No
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"