Delivery & Operations Specialist

The Role 

We are looking for a highly organized Delivery & Operations Specialist to support project operations, billing workflows, contractor management, and systems administration. This person plays a critical role in ensuring our projects run smoothly and on time and will take ownership of day-to-day administrative operations.  

This is a hybrid role with in-office responsibilities at least once a week in Washington, DC.

 

What You’ll Do 

• Own project administrative operations end-to-end, including setup, billing, contractor coordination, reporting, and closeout. 

• Manage project invoicing and contractor payments accurately and on time, resolving issues before they become problems. 

• Maintain clean and reliable data across multiple systems, conduct regular audits, and ensure strong quality control. 

• Provide clear reporting and visibility on budgets, timesheets, and project health among internal staff and leadership. 

• Manage up effectively by anticipating needs, flagging risks early, and ensuring leadership has clear, decision-ready information. 

• Communicate clearly down, across, and up, including with executive stakeholders, tailoring communication to the appropriate audience. 

• Work independently and efficiently, prioritizing multiple deadlines without needing constant direction. 

• Improve workflows and documentation so the team operates more consistently and efficiently over time. 

• Manage logistics and operational details for events, meetings, and other ad hoc company needs to ensure smooth execution. 

 

What You’ll Bring 

• Bachelor’s degree required.  

• 1–3 years of experience in operations, project management, consulting, or a similarly structured environment preferred. 

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). 

• Basic familiarity with financial tracking or bookkeeping is a plus.  

• Interested in growing a career in operations or project management. 

• Strong ownership mindset: you take responsibility for outcomes and follow through fully. 

• Highly independent and self-directed: you can ramp up quickly and operate with minimal oversight. 

• Fast learner and coachable: you absorb new systems and feedback quickly, ask smart questions, and make any adjustments without defensiveness. 

• Exceptionally detail-oriented and organized: you create and manage recurring cycles with precision. 

• Excellent communicator: clear, concise, and comfortable working with senior leaders. 

• Comfort in a fast-paced environment: you can adapt quickly and with ease given shifting priorities.