Delivery Operations Coordinator

About the role

The Delivery Operations Coordinator supports Crunchyroll's global content distribution workflows, ensuring accurate delivery of video, audio, subtitles, artwork, and metadata to partners, licensors, and internal systems. This role provides cross-timezone coverage between U.S. and India, working closely with Media Operations, Production Management, and third-party vendors to monitor storefronts, validate material readiness, and coordinate outbound deliveries for both owned-and-operated (O&O) and partner platforms.

• Coordinate and track outbound deliveries to partners such as Delta, GCD, and licensors, ensuring accurate file submissions across multiple time zones.
• Support daily delivery operations aligned to partner deadlines and content cycles (e.g., Delta Studio monthly cycles, GCD content updates, licensor drops).
• Validate that all delivery elements meet required technical specs (e.g., video format, audio layout, subtitles, metadata, and artwork).
• Serve as the liaison between Media Ops, Production Management, and external vendors (e.g., Sony Panama, Touch, IFEC providers) to troubleshoot issues and confirm delivery success.
• Maintain delivery trackers and Airtable records to ensure all deliverables are logged and auditable.

• Conduct daily storefront checks to confirm availability, metadata accuracy, and subtitle/audio alignment on live platforms.
• Escalate and document storefront discrepancies such as missing assets, incorrect territories, or metadata mismatches.
• Perform material readiness checks ahead of publish or delivery deadlines to verify all required assets are approved, QC'd, and available.

• Provide overlapping coverage between U.S. and Hyderabad to ensure near-continuous delivery oversight.
• Partner with global teams to hand off ongoing tasks and ensure end-to-end visibility for each delivery window.
• Support EST shift coverage to align with vendor and partner business hours.

About You

• 2–4 years of experience in digital media operations, delivery coordination, or content servicing.
• You are proficient in asset management, storage, and systems, including familiarity with cloud-based storage solutions and file transfer protocols (e.g., AWS S3, GCP, FTP, or Aspera).
• Strong understanding of video/audio/subtitle file types, and metadata packaging.
• You have knowledge of industry-standard video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer.
• , Ability to track multiple concurrent deliveries.
• 1+ years of experience with tools like Airtable, Aspera, GCP, and content management systems.
• Familiarity with anime, entertainment, or streaming media.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))