Delivery Manager

Job Title:

Delivery Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a Delivery Manager with a strong sense of ownership, excellent communication skills, and a positive, solution-oriented attitude. This role is responsible for managing multiple client accounts, ensuring smooth service delivery, and leading teams effectively while maintaining high client satisfaction.

The ideal candidate is highly organized, people-focused, and comfortable working in a client-facing environment.

Key Responsibilities

• Manage and oversee delivery across multiple client accounts simultaneously.

• Act as the primary point of contact for clients, ensuring clear, professional, and timely communication.

• Coordinate internal teams to ensure commitments, timelines, and expectations are met.

• Monitor delivery performance, identify risks, and proactively address issues.

• Lead, coach, and support team members to ensure strong performance and engagement.

• Ensure processes, documentation, and reporting are well-organized and up to date.

• Facilitate regular status meetings, reviews, and follow-ups with clients and internal stakeholders.

• Promote a positive team culture and maintain a high standard of professionalism.

Required Skills & Qualifications

• 5+ years of previous experience in delivery management, service management, or account management roles.

• Excellent communication skills, both written and verbal.

• Strong English proficiency (spoken and written).

• Proven ability to manage multiple accounts and priorities effectively.

• Highly organized, detail-oriented, and capable of managing competing deadlines.

• Demonstrated experience in people management, including coaching, feedback, and conflict resolution.

• Positive attitude with a proactive and problem-solving mindset.

• Strong interpersonal skills and the ability to build trust with clients and team members.

Preferred Qualifications

• Experience working in a client-facing or consulting environment.

• Familiarity with basic delivery metrics, KPIs, and reporting.

What We Value

• Ownership and accountability

• Clear and honest communication

• Team collaboration and respect

• Continuous improvement mindset

• Client satisfaction and relationship building

• #WAH #WFH #LI-Remote

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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